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Unable to access User Accounts Icon

By 1stladytech ·
I have removed both viruses and a ton of spyware from a computer. The system appears to be clean now, but I can't access the User Accounts icon in the control panel. It just gives me the hour glass and quits after about a second. Safe mode, real mode, administrator account or administrative user account - makes no difference. Any one else seen this?

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by wcp In reply to Unable to access User Acc ...

Logical steps:

1. System Restore and if this does not work
2. Reinstall Windows on top of the current one.

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by wcp In reply to

Can you run Msconfig, Regedit, or Sfc? If you cannot, you might still have Gaobot worm or its variants.

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by 1stladytech In reply to

I have already removed the virus - not a reg hook. Everything works except getting into the User Accounts to make changes.

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by p.j.hutchison In reply to Unable to access User Acc ...

Try Start, Run, Control userpasswords2

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by 1stladytech In reply to

Poster rated this answer.

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by wcp In reply to Unable to access User Acc ...

Assuming you already tried the two steps I suggested, clean installing is the next LOGICAL step.

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by 1stladytech In reply to

Poster rated this answer.

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by mzy In reply to Unable to access User Acc ...

You are probably locked out by a group policy option, there's one that forbids the use of user accounts from the control panel. Instead you have to access user accounts from administrative tools. Check the option out under computer management in the admin tools.

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by 1stladytech In reply to

No group policy, XP Home.

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by dustyD In reply to Unable to access User Acc ...

Do a search for .cpl files in windows/system32 folder.
The user manager is nusrmgr.cpl This can also be run (if it's present) from the start, run command.
Also, try adding control panel as a menu item in Taskbar/Start Menu. You would not have to see an icon to select. Or, switch to classic view in the control panel folder.
Also, you may have just lost the icon.

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