General discussion

Locked

Unable to connect to DSL Modem.

By blegend ·
I have the AT&T DSL service with a Broadxent 8012V modem. I used to get the internet directly through the modem until I got another computer. Now both my computers are connected through a Linksys BEFSR41v4 router. I used to connect directly to the modem but now I cannot. I do can connect through the router, but when connected directly to the modem it says the The Remote Access server is not responding.

This conversation is currently closed to new comments.

22 total posts (Page 1 of 3)   01 | 02 | 03   Next
| Thread display: Collapse - | Expand +

All Comments

Collapse -

by master3bs In reply to Unable to connect to DSL ...

I don't have the specs on that modem handy and don't have time right now to look it up. However, what is preventing you from connecting to the modem is you are pulling a linksys ip address. You can probably surf into the linksys by going to 192.168.1.1 from Internet Explorer.

Are you needing to access modem options while connected to the router? There are some options.

1. adjust the settings while not connected to the router
2. see if it is possible to set the router to bridged mode, or to do an ip passthrough on the router.
3. do step 2 for the dsl modem if step 2 does not work or is not available.

Collapse -

by blegend In reply to

I do not need to access the modem options while connected to the router.

Collapse -

by yargls In reply to Unable to connect to DSL ...

I know that there are some Westel modems where you've got to do the equivalent if ipconfig /release before it will serve an IP to a different device.

Could be you've got to go into your router and go into the WAN status window (or the equivalent) and get it to release the ip before you can connect your PC directly again.

Is your connection PPPoE?

--yargls.

Collapse -

by blegend In reply to

Yes, my connection is PPPoE.

Collapse -

by TheChas In reply to Unable to connect to DSL ...

I recommend that you give Linksys customer support a call.

While the setup instructions work for most DSL connections, sometimes you need to adjust the setup just a touch for specific modems and providers.

Tech support at Linksys is very good. (At least they were for me a couple of years ago.)

I have also been told that AT&T DSL may not connect if you have a router firewall enabled.

Chas

Collapse -

by blegend In reply to
Collapse -

by SWLChris In reply to Unable to connect to DSL ...

Hi
Try resetting the dsl modem, clear out the previous settings, then use the router to see if you can push through the modem and connect that way, It might help who knows,
Had verizon DSL here , but their modems came with a built-in router,got cable internet after that, had to tinker with the cable modem to get it to work with the router which was a netgear, but it all works now.

Collapse -

by blegend In reply to

The router has no problem connecting and I resetted the modem. The lights on the modem shows there is a connection but something screws up the communication between the modem and my computer.

Collapse -

by blegend In reply to Unable to connect to DSL ...

I use a BitTorrent Client and for it to access the internet, I need to connect the modem directly to the computer avoiding the router. It was fine till the last couple of weeks. But now the modem cannot connect to the remote server. I tried to reinstall the modem's software but I cannot complete it since the modem should connect to the ISP provider directly.

Collapse -

by yargls In reply to Unable to connect to DSL ...

When you connect via the modem, can you surf, or is your problem strickly with BitTorrent?

If the problem is with BitTorrent, I'm betting you've got a new or reconfigured firewall that's causing your problem. The linksys has a firewall integrated in it and that firewall is probobly the reason you can't use BitTorrent when connected through it.

If you can't surf when you're directly connected to the router, then I'm back to my assumption that you need to have the router release the ip before you can connect directly to the modem, either that or you haven't reconfigured your network connection to work with PPPoE when connecting directly to the modem.

--yargls.

Back to Windows Forum
22 total posts (Page 1 of 3)   01 | 02 | 03   Next

Related Discussions

Related Forums