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Unable to connect to the internet

By DeanS ·
I've recently upgraded the operating system on a pc from Win 98 to Win XP. I purchased a new network card (D-Link)and go through the process of connecting to the internet using a cable modem. When I try to connect I am unable to do so. The funny thing is when I take a card (A-Open)
from another PC with Win XP the internet connects with no problem. And the D-Link card will not work in the PC that the A-Open card came from. This is the second card I've tried, the first was a SMC card. Could it be the cards are not compatable with XP? or maybe the cards are not working? Two bad cards from two different retailers seems unlikely.

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Unable to connect to the internet

by quintar51 In reply to Unable to connect to the ...

I'm not sure about SMC, but I know the D-link card is compatible with XP.

Now, when you connect the Dlink card into the computer, does XP detect it and install it?

If you right-click on My Computer and go to Properties, Hardware tab, Device Manager, does it show up installed? no exclamation mark on it?

If it installs okay, then it is compatible.

Now, when you go into your network and dial up connections, does the local area connection for the Dlink, does it have a red X on it?Does it say it's enabled? If it is enabled, and no red X on it, again, the card should be fine.

You can also try pinging the loopback address. Start->run->CMD. In the command prompt window, type ping 127.0.0.1 If you do get 4 replies, then everything is working regarding the Dlink card.

If not, you can try installing the newest drivers from their website.

If everything works EXCEPT your internet connection, I would call the cable company for some troubleshooting.

good luck,

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Unable to connect to the internet

by DeanS In reply to Unable to connect to the ...

Everything is fine in the Device Manager, Even windows help says the network card is working fine and to contact your ISP for further help. The thing that puzzels me is that when I put the Aopen card in the computer it connects immediately with no problems! This problem is occuring in two PC's. They both accept the AOpen card with no issues but will not accept the other cards (SMC & DLink).

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Unable to connect to the internet

by Still_learning In reply to Unable to connect to the ...

We ran into a problem connecting to the internet when all looked normal as you describe, our problem turned out to be the firewall. Once we disabled it, we could connect. Still not sure why the firewall prevented internet access. Hope this helps.

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Unable to connect to the internet

by DeanS In reply to Unable to connect to the ...
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Unable to connect to the internet

by NBP Backup In reply to Unable to connect to the ...

Go to Microsoft's Hardware Compatability List and see if your cards are listed. If not, then likely that's the problem. The site can be found at http://www.microsoft.com/hwdq/hcl/search.asp

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Unable to connect to the internet

by DeanS In reply to Unable to connect to the ...

Thanks everyone, I was able to figure it out. The cable modem didn't recognize the signal from the new card. This is what I had to do, power down and power up the modem to reset it, then enter "ipconfig/renew" at the DOS prompt. The modem was them able to recognze the new card and I was able to connect to the internet.

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Unable to connect to the internet

by DeanS In reply to Unable to connect to the ...

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