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Unable to display help in Visual Basic 6

By Sandi_H ·
My hard drive crashed a month ago and I had to reinstall VB6 and MSDN library. I have now done it 3 times. Whenever I click on help I get a message box that says Unable to display help. I can go to the files in the MSDN directory and pull up the help files and they are fine-not corrupted.
Help worked before my drive crashed. Any suggestions would be greatly appreciated.

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by hlhowell In reply to Unable to display help in ...

If you are in the debugger in VB, help will not display. The VB interpreter appears to be used to run the help.

Otherwise, there is a possibility that the registry is corrupted. My experience with Microsoft Assistance in this area was less than stellar, but you could give them a try if you have a couple of days (or weeks) to spare.

Otherwise, back up everything, <b>be careful of your email, it is hidden,</b>, so you will need to do a full system backup to save it. Check the backups to make sure your files and email are all there. Some backup utilities do not save hidden files. Check for the c:\documents and settings\*\local settings\*\*\*\* are all there. To verify this, you need to set the folder options to show all files, including hidden and system files prior to checking the C drive and in the backup folder as well. This is vital or you will lose important data. Exercise great care, because once you format the disk the information is gone forever from the C drive.
Once you are sure you have everything backed up, reformat the disk, and reinstall the software. Then reinstall the user data ONLY from the backup disk(s). DO NOT REINSTALL the OS or programs from backup. Those bits are the problem.

It is not my fault if you lose data. You have to take responsibility to check the backups thoroughly. (which should always be done anyway.)

Les H

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by HavaCigar In reply to Unable to display help in ...

You should have been able to edit the file C:\WINNT\Help\hhcolreg.dat (or whatever your system directory is) and fix all the path statements. They point to your help installation, in my case it's C:\Program Files\Microsoft Visual Studio\MSDN98\98VS\1033\ or to the IDE location C:\Program Files\Microsoft Visual Studio\Common\IDE\IDE98\MSE\1033\. If you update these path statements to whatever they are for your current installation, that should fix it.

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