I have a Compac Presario 5005SR. It is an old machine and we are about ready to phase it out. It will no longer allow any users to log on. On the last shut down prior to the problem it asked to do and install an update on the shut down button. I selected to do the update. Since that time it will boot to the screen to select a user but when any user logs on it shows the user wallpaper then shows saving user settings and goes back to the user selection screen. When shutting down some time it asks to perform a update on shut down and other times it does not. Any ideas on how I could log in. I really want to salvage my wife pictures at the least. If I can do only that I would be good if i can not salvage the machine for my grand kids.