User had ongoing issues with word, slow load times, long delays while virus scan completed, issues with the normal.dot file, got worse until at last word errors out totally.
Word says it must open in safe mode: if I choose yes it allows me to open the app but nothing else. If I choose no it returns to the error screen asking to open in safe mode-each time wanting to send a file to MS.
I tried *fix/repair* option when it safe mode via the help menu-no fix
I tried repair via the Add remove programs-no fix
I tried to return to orig state-no fix
Removed word thinking I would *simply* reinstall it
yikes
now it will not allow me to do that. Every time i try to do this it gets about half way through and then wants the office11.msi file. When I point it there it claims this is not a valid file-even though it is the OEM CD.
I have tried copying the CD to a folder on the server (DC) and then sharing-same thing, not a valid install package
I have tried doing the same thing at the root of the TS-same thing
I have tried using the CD on the TS-same thing
Tried a shared CD on the DC-same thing.
I tried to simply reinstall the entire suite but it does not want to do that because there is an install already on the system…wants me to remove that.
I refuse to do this because i fear I will have the same issues of not recognizing the .msi file and rather than not having Winword the users will have no office at all
Out look/email is vital to this org. so there is another reason such a step is last resort god I hope not they will kill me if it fails step
I really need a solution to this issue.
Office setup is MS Office 2003 (vol lic)
TS is MS Windows 2003 (TS Mode) w/all updates/patches in place
DC is Windows 2000 server.
TS bos is Asus board, 2.3 GHz CPU 4GB RAM…almost new.
