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  • #2176711

    Unable to “save as” a document

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    by benhurrr ·

    Hi,

    A client of mine uses a windows xp prof.desktop and office 2003. He uses a windows 98 as file sharing server. He is able to save a document in word to the server with no problem but whenever he tries to use an existing document and use “save as” he gets an error ” The folder isn’t accessible, folder maybe located in an unavailable location or protected with a password”. The problem seems to occur only on that pc ( i tried it on another desktop; worked fine). I applied the latest patches for office, tried to boot in safe mode with networking…. still has the same problem.
    The only thing that i suspect is the microsoft antispyware software.

    Any ideas.

    Thanks

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    • #3330009

      Reply To: Unable to “save as” a document

      by blackcurrant ·

      In reply to Unable to “save as” a document

      Hi

      How is your client opening the document(s)? Do they use My Computer, or a shortcut to a mapped drive to open the folder containing the document, then double-click the document to open it? Or do they open Word, then use the ‘Open’ feature to navigate to the document? Also, is the ‘Save As’ location the same as the original location that the document was stored in?

      I would check that appropriate permissions exist on the Win98 computer. Presumably this is a workgroup if a Win98 machine is the file-sharing server – if not, and both machines are part of a domain, I would check the event logs of the WinXP PC and see what errors you are receiving. Also, if a domain, check that DNS is setup correctly.

      I doubt very much that an anti-spyware program is the culprit – if it was you would expect to see an informational message from the spyware program.

      Good luck

      • #3329533

        Reply To: Unable to “save as” a document

        by blackcurrant ·

        In reply to Reply To: Unable to “save as” a document

        One other thing to try is to do a ‘repair’ of Office, which is available from Control Panel/Add/Remove Programs. I’ve had users complain of suddenly not being able to even open Office documents, and repairing the installation fixed it.

      • #3328668

        Reply To: Unable to “save as” a document

        by benhurrr ·

        In reply to Reply To: Unable to “save as” a document

        HI, “Save as” location same as save location. Windows 98 server has no special permission, No domain, simple workgroup configuration.

        Thanks

    • #3328879

      Reply To: Unable to “save as” a document

      by deepsand ·

      In reply to Unable to “save as” a document

      More detail needed:
      1) Able/Unable to create new doc & “Save As”?
      2) Able/Unable to open existing doc & “Save”?
      3) Able/Unable to open existing doc & “Save As” in
      a) Same Folder?
      b) Different Folder?

      • #3328666

        Reply To: Unable to “save as” a document

        by benhurrr ·

        In reply to Reply To: Unable to “save as” a document

        3)Unable to “save as” existing doc in same folder, but able to “save as” on local hard drive.
        2) Able to open existing doc and save.
        1) did not try 1
        The problem seems to occur only with office.

    • #3328860

      Reply To: Unable to “save as” a document

      by lukcad ·

      In reply to Unable to “save as” a document

      I had the same problem two months ago. When I attempted open any ‘save as’ menu or ‘file’ menu i have a big problem with executing of explorer command about getting directory structure when directory list refreshed. I tried to treatment my win XP by any spyware or by restoring point of early successfull configuration but result was not better.
      Then I reinstall my operation system in one day and only after it the problem (save as and over…) is disappeared.

    • #3341997

      Reply To: Unable to “save as” a document

      by deepsand ·

      In reply to Unable to “save as” a document

      Try Item 1, per my 1st post; i.e. create new doc and try “Save As,” both to “problem” folder of Win98 machine, as well as other folders on same machine, & let me know the results.

    • #3331981

      Reply To: Unable to “save as” a document

      by rpetersen ·

      In reply to Unable to “save as” a document

      Remove update KB885250 from the XP machine(s) affected. You can remove this update from the Add/Remove Programs (check to show updates). It will prompt you that some programs may not work but removing it did not cause a problem here. You will want to hide that update (in Windows Update Custom Install) so that it can’t be reapplied.

      Rick

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