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Unable to see logon info in event log

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I am unable to see user logon/logoff information in the event log. All I see are "system" and "anonymous". I have 1000+ users, and they are experiencing on problems; however, I am added some software for packetshaping that must see the user logon info. in the event log. I have checked and made sure that the log is setup to log these events, but to no avail. Where do I check next?

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