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Unable to shut down the PC

Locked

Win98SE
Novell client 32 v3.4

When user attempts to shut down his PC the following message is shown.
“Windows is currenlty working with a file. Either wait for Windows to finish, or close it before you quit Windows”.
Only able to shut down by pulling the plug.
Searching the Web did not give any reasonable clues.
Thanks.

Topic

Reply To: Unable to shut down the PC

In reply to Unable to shut down the PC

Does it have Internet connection? If so, it is probably running something you don’t want it to.
You are probably loaded up with SpyWare/Malware or possibly even a virus. Check your virus status first.

If you are unfamiliar with spyware/Malware, check out the articles at:
http://www.pcmag.com/article2/0,4149,1522416,00.asp
http://www.pcmag.com/article2/0,4149,1523357,00.asp
A good program to use if your Windows Viruscanner is compromised is either NOD32 for DOS trial at:
http://www.nod32.com/download/trial.htm
Or Mcafee’s Stinger at:
http://vil.nai.com/vil/stinger/

After you are virus free then attack SpyWare.
For the Spyware/Malware the two best Free scanners are AdAware SE at:
http://www.lavasoftusa.com/
And Spybot Search & Destroy version 1.3 at:
http://www.safer-networking.org/index.php?page=download
After Installing each check for updates before proceeding. Both have several cool tricks, Adaware has a custom search that can search your Hosts file and your archived files as well. SPpybot S&D has an new program called Teatime that doesn’t install by default you have to check the box when you are installing. SPybot S&D also has an Immunization program.

Another excellent program is SpySweeper from http://www.webroot.com, it allows for one update and then you need to purchase to get anymore updates. It will find a lot that the two free one didn’t.

I also use PestPatrol which also costs money. It is located at:
http://www.pestpatrol.com/ and they have a free pest scan if you can stay on the Internet long enough.

Steve Gibson also has several really good security tools as well as his famous “Shields UP” tester at:
http://www.grc.com

When you are all clean, get the free ZoneAlarm 4.5 at:
http://download.zonelabs.com/bin/free/1043_zl/zapSetup_45_594_000.exe

Reply To: Unable to shut down the PC

In reply to Reply To: Unable to shut down the PC

This is a slighly older version, but the is a problem with version 5.0.
Or even better buy the Pro version.
Download at: http://download.zonelabs.com/bin/free/information/zap/releaseHistory.html
If you don’t have a virus scanner you can get a good free one at:
http://www.free-av.com/
or:
AVG v 7.0 at:
http://www.grisoft.com/us/us_updt7.php

It might be a good idea to also install “IESPyAd”, it will add some custom (known) certificates to your block list so you don’t get hijacked.
https://netfiles.uiuc.edu/ehowes/www/resource.htm

Reply To: Unable to shut down the PC

In reply to Reply To: Unable to shut down the PC

We already use NAVCE v9, SpyBot v1.3 and whatever version of AdAware. All PCs are protected here and this particular one was scanned with all possible tools to no avail.
As you see, your suggestions were already tried before I even posted this question, but thank you for your effort anyway.

Reply To: Unable to shut down the PC

In reply to Unable to shut down the PC

Win98 has a known shutdown Bug…

and there is a fix available for it at the microsoft’s site…

you can search their…database…

http://www.microsoft.com/windows98/downloads/contents/WURecommended/S_WUFeatured/Win98SE/

or

http://support.microsoft.com/default.aspx?scid=kb;en-us;202633

might be of help to you…

Reply To: Unable to shut down the PC

In reply to Unable to shut down the PC

Hi,

can you try to download the shutdown fix batch file from microsoft.

thanks

Reply To: Unable to shut down the PC

In reply to Unable to shut down the PC

please refere to the pretzel question and check to port 80

Reply To: Unable to shut down the PC

In reply to Unable to shut down the PC

http://www.kephyr.com/spywarescanner/index.html

Try the Bazooka Spyware scanner, it isn’t automatic like Adaware or Spybot S&D but the guy has manual reg edit details that are great & specific. Down in the middle; Download Bazooka Spyware Scanner link.

Also try HijackThis and look @ the log, post it to one of the boards listed. Let the experts tell you what they see.

http://www.tomcoyote.org/hjt/

Down on the left; HijackThis button.

Good Luck!

Reply To: Unable to shut down the PC

In reply to Unable to shut down the PC

It could be that Win98 has attempted to load a file on startup that it can’t close.
Go to START, RUN, type MSCONFIG, and choose last tab STARTUP. Review the list, you may some file you want to disable by unchecking it in the list. Choose APPLY, OK, and then restart or use the Reset button.

Reply To: Unable to shut down the PC

In reply to Unable to shut down the PC

hi as i understant that you are not able to shut down the pc.ok even i did face this kinda problem once.so here’s what i did.
1)goto device manager cheak if all the drivers are working properly.if u find any unusuall sign plz reinstall it .
2)most of the time the system willnot show u wht kinda problem it is .but wht i did was i uninstalled all the driver and reinstalled it once and it worked.usually this is the most closest problem.if still not working.
3)plz reinstall the operating system in your computer. this should and must work.if still not working u can go ahead an file a lawsuit againt your computer vendor.

i think this should work for you.but plz let me know wht happen.
Tharun

Reply To: Unable to shut down the PC

In reply to Unable to shut down the PC

Use ctrl/alt/del to see what is running
Use ms config to diagnose the problem.
It might shorten your list if you unplug a network cable or phone line before you shutdown. ( I have met this a few times)
Do a microsoft update.
Scan for virus and scan for spyware etc. all the usual.

Reply To: Unable to shut down the PC

In reply to Unable to shut down the PC

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