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Unable to Start Norton Antivirus for Exc

By admin ·
I am trying to start NAV for Exchange on my Exch server which is running 5.5 sp 4 on NT 4.0 sp 6a. The server is also running Veritas Backup Exec with exch module for backups. The service fails to start at reboot and reports the following events: Event ID 86 - can not start service due to inability to logon to mailboxes, Event ID 87 - service can not start due to problems starting the NAV engine, Event ID 85 - service could not start since the auto-protect process could not be started, Event ID185 - the service will be shut down due to unexpected failure initializing virus protection.

Symantec claims that this is an issue with corruption in the database, but we have seen not symptoms of database corruption. Any help that anyone could offer would be greatly appreciated.

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Unable to Start Norton Antivirus for Exc

by Shanghai Sam In reply to Unable to Start Norton An ...

From what you have said, I am assuming that this is a new installation?

The first thing to look at is that the username that is being used to start the NAV services has the correct permissions within Exchange, and is part of the Domain Admins group!?

In User Manager open the NAV user account's properties add it to DOmain Admins group, and set the defaulut group to be "Domain Admins" (not Domain User).

Open your Exch Admin program. Click on the name up the top left (Your Exchange organization name). Click the properties button, then go to the permissions tab. Add the username, and give it the same permissions as your Exchange service account that appears in this tab.

Expand the Organization object. Click on "Configuration", then properties and check the permissions for the NAV account as mentioned above.

Expand the configuration object, then expand the servers heading. Click on your server name and click properties then permissions tab and change permissions as mentioned above.

The necessary permissions for NAV need to be set at these three levels for it to access the mailboxes.

Another thing to check is that you have a mailbox created and initialized (by sending mail to this account) for the account which NAV is using. Then make sure that you have an e-mail client setup on your Exchange box (Don't load Outlook 2000! See Technet article:Q266418), with a profile poiting to this mailbox. The name of this profile in the client should be the same as the NAV username as well (Just for simplicity).

Once all these steps are completed, your NAV should work just fine!

Hope this helps.
Regards.
Duwane

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Unable to Start Norton Antivirus for Exc

by admin In reply to Unable to Start Norton An ...

Poster rated this answer

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Unable to Start Norton Antivirus for Exc

by Shanghai Sam In reply to Unable to Start Norton An ...

From what you have said, I am assuming that this is a new installation?

The first thing to look at is that the username that is being used to start the NAV services has the correct permissions within Exchange, and is part of the Domain Admins group!?

In User Manager open the NAV user account's properties add it to DOmain Admins group, and set the defaulut group to be "Domain Admins" (not Domain User).

Open your Exch Admin program. Click on the name up the top left (Your Exchange organization name). Click the properties button, then go to the permissions tab. Add the username, and give it the same permissions as your Exchange service account that appears in this tab.

Expand the Organization object. Click on "Configuration", then properties and check the permissions for the NAV account as mentioned above.

Expand the configuration object, then expand the servers heading. Click on your server name and click properties then permissions tab and change permissions as mentioned above.

The necessary permissions for NAV need to be set at these three levels for it to access the mailboxes.

Another thing to check is that you have a mailbox created and initialized (by sending mail to this account) for the account which NAV is using. Then make sure that you have an e-mail client setup on your Exchange box (Don't load Outlook 2000! See Technet article:Q266418), with a profile poiting to this mailbox. The name of this profile in the client should be the same as the NAV username as well (Just for simplicity).

Once all these steps are completed, your NAV should work just fine!

Hope this helps.
Regards.
Duwane

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Unable to Start Norton Antivirus for Exc

by admin In reply to Unable to Start Norton An ...

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Unable to Start Norton Antivirus for Exc

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