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Unable to uninstall program

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by shanghai sam

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Hi all,
I just installed an accounting software on our Terminal Server, NT 4.0, and SP5. For a remote user to have access to it while on the road. When I launch the application from TS it works fine, but when I do it from the notebook through TS it gives me an error message "invalid sysdata directory, make sure you have read/write permissions to the network directory". Fine, I checked the permissions and they appear to be right, the group that this user belongs to has full control. So I said I was going to uninstall the program and give it a different path this time around, but when I try to uninstall it gives me an error message stating that "C:\program files\FRx Financial reporting is in use, please close the application". Well, there is no application running or using it. Has anyone run into this problem before? How can I remove the program? Thanks in advance.

2 replies

by mike mullins

Run servermanager (srvmgr.exe) and select the terminal server.
Got the properties for that server and select in use.
Find the files, kill the connection and uninstall.

by madroxxx

If the accounting software uses pervasive the error about rights may be solved by doing the following...Go to the Btrieve service in service manager and have it use Administrator rather than System as it's user account.

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