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Uninstalling McAfee bundled software

By Brave Sir Robin ·
My first post so be nice to me please! Last week I moved into 20th Century with my first laptop, nice shiny Vaio. I want Kaspersky 2009 Internet Security Suite & AV instead of the bundled McAfee trial (already attempted to self-activate no less than 3 times!). As the super guys at Kaspersky are prepared to let me transfer my license (in fact they upgraded me to Internet Security from Antivirus, for free!)from my fossilised desktop for free, I was majorly upset when I could not download their software. I contacted KAV support who sent me a McAfee removal tool which only partially worked - it says I do not have permissions to remove all!
Any ideas? anyone? please?

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Are you logging in as Administrator?

by OH Smeg In reply to Uninstalling McAfee bundl ...

Generally when you are using Vista you need to enter the Administrator Password at the prompt when UAC cuts in. You should be able to kill off the remains of McAfee this way.

If you could post the exact error message that you are getting here it would help point us in the right direction.

Col

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Are you logging in as Administrator?

by Brave Sir Robin In reply to Are you logging in as Adm ...

Thanks for your reply OH Smeg (Red Dwarf fan too?). Yes, I am logging on as Admin (according to my user account profile - my first foray into Vista too). Message is "Error obtaining full permissions for cleanup. Some Products may not be fully removed" as a dialogue box from a utility called McAfee Cleanup & which allows me to view the log. Then a Y/N box saying "Reboot required to remove all files. Would you like to reboot now?" comes up. I was advised to boot in Safe mode before running the utility, which I have now done twice with the same result - though I have not compared the logs which may differ.

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In Vista, did you try the 'run as administrator' option?

by robo_dev In reply to Are you logging in as Adm ...
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did you try the 'run as administrator' option? - Nope

by Brave Sir Robin In reply to In Vista, did you try the ...

Thanks Robo_Dev, being a Vista virgin till now (and a total non-techie bloke), I had never heard of this Microsoft quirk but foolishly, being the only user, with an admin UAC, I never conceived it would be necessary. Ah well, lesson learned.

May I say a big "thank you" to all who have responded to my feeble cry for help and wish you all a joy-filled Christmas.

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Temporarily disable UAC

by Jacky Howe In reply to Uninstalling McAfee bundl ...

To turn off UAC
<br><br>
1. Click Start, and then click Control Panel.
<br>
2. In Control Panel, click User Accounts.
<br>
3. In the User Accounts window, click User Accounts.
<br>
4. In the User Accounts tasks window, click Turn User Account Control on or off.
<br>
5. If UAC is currently configured in Admin Approval Mode, the User Account Control message appears. Click Continue.
<br>
6. Clear the Use User Account Control (UAC) to help protect your computer check box, and then click OK.
<br>
7. Click Restart Now to apply the change right away, or click Restart Later and close the User Accounts tasks window.
<br><br>
Uninstall the software and follow the previous steps and turn UAC back on.
<br><br>
<i>Keep us informed as to your progress if you require further assistance.
</i>

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Temporarily disable UAC

by Brave Sir Robin In reply to Temporarily disable UAC

Thank you Jackie, this is great. (Doesn't Microsoft make everything so simple!)
Alas, it wasn't until I ran the utility that it told me the uninstall was partial. Howver, checking the log revealed that most of it has gone & what was left has not, so far, interferred with Kaspersky IS 2009. However, it has meant that there is now precious little for the uninstaller to "get hold" of to do the uninstalling. Nevertheless, I will give it another whirl following your recomendation (& that of Robo_Dev) if I can.

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You just hang in there

by Jacky Howe In reply to Temporarily disable UAC

you will get used to it. If all else fails you could try the removal tool. I haven't tested it but it is worth giving a go.
<br>
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
<br><br>
<i>Keep us informed as to your progress if you require further assistance.
</i>

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