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Update cached account Information

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by a former member

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I have a user who changed his password with Outlook Web Access, when he got home, he logged on his laptop PC using his old password.
He dialed to our network using RAS, but couldn't use Exchange beceause the password was wrong, how does he syncronize the network password with the laptop password without having to do in at the Office ?

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by curlergirl

Well, assuming you are using WINNT/2K/XP as the OS, he needs to log on to the domain using dial-up networking rather than logging on locally and then dialling in afterwards. This is done at the logon screen - he should put in his user name and NEW password and select the domain (not the local workstation) to log on. Then, he should check the box labeled "Log on with a dial-up connection". The dial-up connection selection box will come up; after selecting the correct dial-up connection and clicking "Connect", he'll get another logon box to confirm his network password and domain. Once the system dials up and connects to the network, his cached account information will be updated with the correct (new) password. Hope this helps!

by Former member

Thank you it solved my problem, we are using a 3com RAS 1500 server for dial-in, and we have different username and password for that device, the user had removed the check mark in front of "Prompt for name and password..." on the dial-up connection, and therefore never got prompted for the dial-up networking username and password.

by Former member

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