Question

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updates: cannot connect

By duah ·
cannot connect to windows update,microsoft ,Symantec virus or get itunes updates, times out or errors,XP home Dell 8400

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First check for malware

by jdclyde In reply to updates: cannot connect

I have seen malware block connectivity.

Can you ping the interface?

Have you double checked the cables?

Are there other computers on the network that can access the internet?

What is the status of the network card? Is the light on? Device problems?

Have also seen where runing winsockfix will straighten this out.

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still cannot connect

by duah In reply to First check for malware

still cannot connect after ran winsockfix

cannot ping
http://windowsupdate.microsoft.com/
124.28.90.179

or connect to http://microsoft.com/
>>>The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

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Are you able to connect to ANY websites?

by jdclyde In reply to still cannot connect

Is this limited connectivity or NO connectivity?

What is your connection to the internet?

Is there another computer on the network that can still access the internet?

You have to determine if it is the connection or your computer and go from there.

It could be a bad network card, bad cable, bad router.

Did you run the adware scan?

can you ping 127.0.0.1 ?

What is the status of the network connection? Enabled/disabled? Hardware conflicts? Does it show the interface is connected?

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