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Updating IE from a previous version

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by tech10

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I have run into this problem a lot and haven't really gotten an answer that helps me from Microsoft.
When trying to update alot of computers from IE4, IE4.01, or IE5x to the latest version (IE5.5 SP1) I seem to run into the following error on abouta dozen PC's I've visited.
"A PREVIOUS PROGRAM INSTALLATION WAS NEVER COMPLETED. YOU NEED TO RESTART YOUR COMPUTER TO COMPLETE THAT INSTALLATION BEFORE RUNNING INTERNET EXPLORER SETUP. SETUP WILL NOW CLOSE."
Doesn't matter if you restart your PC a100 times, you still get the same message everytime you try running IE5SETUP.
Again, any help I found from Microsoft has NOT been helpful AT ALL!!!
Will very much appreciate if someone has a real fix for this. Thanks!

4 replies

by wtoudt

Try deleting the Windows Update Setup Files folder or if it does not exist, locate the setup file you are trying to use to start the download/update procedure. It should be named ie5setup.exe. Delete this file and go to the Microsoft or web page you are starting the download/update that starts the process. The small initial ie5setup file will be downloaded and you should then be able to procedd with the update. Unfortunaltly if this is not done from a server on your LAN and the files are onindividual machines, you may have to repeat this process for each PC.

by tech10

Windows update setup file folder did NOT exist, nor did the setup file I was trying to use to start the update reside on the local PC. Going to the microsoft web site gets same exact results. The attempt is to install latest IE (IE5.5sr1) from a CD (that's known good)onto many different PC's that are still running versions of IE older than 5.00. There's no problems installing what so ever if version of IE is 5.00 or higher.

by wtoudt

Do you delete the old IE setup files that are temporarily in a folder named "Windows Update Setup Files" before you try to re-install the IE5?

by tech10

My default answer here is: YES
On 90% of the PC's I am trying to upgrade, the folder just does not exist!
After struggling with this for weeks now, going through Microsoft's knowledge base extensively, tryting all there lame butt fixes, I have found (unfortunately) the historical ever-so-popular format c: works quicker than trying to resolve this problem!

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