We have had a few employees leave the company, but now the CEO finally realizes that our support manager hasn’t been pulling her weight for the past two years. Case in point, we lost a couple of employees on the help desk a few weeks ago and this manager decided to take a 5 day weekend. Her assistant doesn’t have a problem w/ the extended absence when they are shorthanded (keeps her out of my hair is the response from him and the troops it appears). Previously, we had our NOC manager lose quite a bit of customer data w/out repercussion for three months, then he was replaced and finally quit. How can I present the business case to rid our organization of this dead weight? Any Ideas?
