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urgent help

By lmhloca ·
33354.1

Everytime I start up my laptop and turn on the power, when it runs to the see the desktop and tool bar, I found the following error messages:

1) windows can't find 'C/Program', make sure you typed the name correctly and then try again. To search for a file, click start button and then click seach.

(this prompts for 5 times)

2) couldn't load or run 'C:\program specified in the Registry, make sure file exists on your computer or remove the reference to it in the Registry.

(this prompts for 5 times)

3) windows can't find "files/win32/custom.exe", make sure you typed the name correctly and then try again. To search for a file, click start button and then click seach.

4) couldn't load or run "files/win32/custom.exe' specified in the Registry, make sure file exists on your computer or remove the reference to it in the Registry.

I have click 12 times of OK because of these error messages appear on the screen and then it comes back to the normal desktop screen.

What are these problems and why they appear? how can I fix them? Would appreciate so much for your expert advice and solutions on these. Thanks very much

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by valis In reply to urgent help

i'd do a search for spybot, or find ad-aware on www.lavasoftusa.com and run it, could be spyware related

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by TABComputers2002 In reply to urgent help

I agree with the last answer, sounds like you have spy or ad ware trying to install. The good news is the programs are missing. I personally use Spybot scan for spyware, but I use ad-aware for a backup. Get one of them, run the updates and scan your system.

The other thing I would download is scanreg. It will clean up your registry, and get rid of any keys that don't work. You'll have to check the web for it, I gon't remember were I found it.

Good Luck
Tim

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by jschein In reply to urgent help

1. Goto start, programrs, startup... remove anything there that should not be.

2. If you are not familiar with editting your registry, do not do this...

Hit start, goto run, type REGEDIT

Inside regedit, do a search for keys only: RUN and check match whole string only. hit ok.
It should be: HKCU\Software\microsoft\windows\current version\run

Inside the run key on the right hand side, you will see various programs which are set to startup on boot. If you see a blank entry (other than the default), delete it. Also, if you see a program that should not be there or one with the name of the file that errors out on boot, delete it.

If you are unsure, just post the full list of those programs and we will assist.

-J

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by lmhloca In reply to urgent help

Thanks very much for all of your advice and inputs.

Sorry that I've got a typo: it should be:

1) windows can't find 'C:/Program', make sure you typed the name correctly and then try again. To search for a file, click start button and then click seach.

As a matter of fact, I did run a spybot and delete many internet spy addresses and some of the suspected softwares which might have affects and caused the messages after that. So I'm now left with the errors messages the same as below after the restart:

1) windows can't find 'C/Program', make sure you typed the name correctly and then try again. To search for a file, click start button and then click seach.

(this prompts for 5 times)

2) couldn't load or run 'C:\program specified in the Registry, make sure file exists on your computer or remove the reference to it in the Registry.

(this prompts for 5 times)

Could these help and what would be next step I need to do in order to get rid of these problems and messages?

Many thanks in advance.

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by lmhloca In reply to urgent help

With respect to the regdit, it gives me the followings:
It should be: HKCU\Software\microsoft\windows\current version\run(It gives: HKEY_CURRENT_CONFIG)
Inside the run key on the right hand side, you will see various programs which are set to startup on boot. If you see a blank entry (other than the default), delete it. Also, if you see a program that should not be there or one with the name of the file that errors out on boot, delete it.
It gives:
Name: default Type: REG_SZ Data: value not set

Now, I'm left with the problem of the registry and would appreciate very much for your help to solve them. Many thanks

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by lmhloca In reply to urgent help

Everytime I start up my laptop and turn on the power, when it runs to the see the desktop and tool bar, I found the following error messages:

1) windows can't find 'C/Program', make sure you typed the name correctly and then try again. To search for a file, click start button and then click seach.

(this prompts for 5 times)

2) couldn't load or run 'C:\program specified in the Registry, make sure file exists on your computer or remove the reference to it in the Registry.

(this prompts for 5 times)

I have to click 10 times of OK because of these error messages appear on the screen and then it comes back to the normal desktop screen.

** As a matter of fact, I had run HIJACKTHIS software to scan the registry and recorded the following messages:

Because of restraint in character length: I have to put the log file error message in next available space, please check below. thanks very much

I also had run the Registry Mechanic and it had fixed 8 errors in custom controls but left with 1 error in start-up, add/remove program and scan for short-cuts,3 errors in shared program and 4 errors in configurations.

What are these problems and why they appear? how can I fix them? Would appreciate so much for your expert advice and solutions on these. Thanks very much

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by lmhloca In reply to urgent help

I refer the detail logfile as mentioned above:

** As a matter of fact, I had run HIJACKTHIS software to scan the registry and recorded the following messages:

Logfile of HijackThis v1.97.7
Scan saved at 16:41:06, on 12-01-2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe
C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\DllHost.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Owner\Local Settings\Temp\HijackThis.exe

R3 - URLSearchHook: (no name) - {D157330A-9EF3-49F8-9A67-4141AC41ADD4} - (no file)
O2 - BHO: (no name) - {1B49DEB0-7E18-4792-BDDF-25C60C09D7EE} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

to be continued on next comment,thx

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by lmhloca In reply to urgent help

O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [IndicatorUtility] C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
O4 - HKLM\..\Run: [LoadFujitsuQuickTouch] C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe
O4 - HKLM\..\Run: [LoadBtnHnd] C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Browser Mouse\Browser Mouse\1.0\lwbwheel.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\realplay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QD FastAndSafe] C:\Program Files\Norton SystemWorks\Norton CleanSweep\QDCSFS.exe /scheduler
O4 - HKLM\..\Run: [helper.dll] C:\WINDOWS\system32\rundll32.exe C:\PROGRA~1\3721\helper.dll,Rundll32
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [LTSMMSG] LTSMMSG.exe
O4 - HKLM\..\Run: [rb32 lptt01] "C:\Program Files\RapidBlaster\rb32.exe"
O4 - HKLM\..\Run: [RegistryMechanic] \Registry Mechanic\RegMech.exe /QS
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

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by lmhloca In reply to urgent help

O4 - Startup: Norton Disk Doctor.LNK = C:\Program Files\Norton SystemWorks\Norton Utilities\NDD32.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: Short Message (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.fujitsupc.com/
O16 - DPF: {6349DFE5-7947-4704-A0AB-AD13DDEC40A8} - http://159.226.6.188/263/name.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab


What are these problems and why they appear? how can I fix them? Would appreciate so much for your expert advice and solutions on these. Thanks very much

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by golduster In reply to urgent help

Windows goes through a list of things to load at startup, if it doesn't find them it gives an error message which is what you are getting. There are two ways to solve this problem.(actually three) If you are good with the registry you can go through and delete all these files from it rebooting after each one. or 2) You can format and reinstall. or 3) you can extract each file from the Windows cd (go to the Microsoft website to find out how to do this) and then install each one. Any of these will cure your problem.

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