Question

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Urgent HELP required!!!

By whittaker1982 ·
I have been trying to access www.galabingo.co.uk for almost a week now.
Originally the site went down for a few days but is now up and running as I have repeatdly called trying to get some help as I still cannot access the site! The page says "IE cannot display the page" all other websites work fine and before the site went down I used to visit the site daily. I live in new zealand and some of my friends can access the site and some can't, irrelevant of what ISP they have.
I have cleared cookies, and did a ping on www.galabingo.co.uk which timed out, but I am unsure what this means. I have called gala themselves and my ISP almost thirty times now trying to get some help with this problem, however both company's are passing me around and saying that it isn't a problem at their end.
As I have made no changes to computer what-so-ever and others too cannot access the site this surely is an external error and not one of my own. Since "ping"ing galabingo it seems to be something to do with the DNS although like I have said I have no idea what this actually means and how I can fix it. Any help would be greatly appreciated as I seem to be going round in circles!
Thank you in advance.

Stacey.

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All Answers

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Suggestions...

by CaptBilly1Eye In reply to Urgent HELP required!!!

1) Try resetting the IE default settings:
With Internet Explorer open, click on the Tools menu and select Internet Options. There, click on the Advanced tab and then the Restore Defaults button or 'Reset Internet Explorer Settings.' Lastly, click Apply and OK. Close & Reopen IE and test.

2) I had a similar situation with one workstation where IE crashed when a particular site was opened.
I believe it had something to do with the java elements used by the site.
Updating to the latest version of Sun Java Runtime cured it.
http://tinyurl.com/2kclvk

3) Is this system using IE6 or IE7? If on IE6, has it ever had IE7 on it? If it did at one time, was it a beta version of IE7? If it currently has IE7, did it ever have a beta version of IE7 on it at one time? Many problems are related to IE7 install issues and how these questions are answered determines what the solution is. I recommend that you stick with IE6 if you are using Windows XP since IE7 was designed with Vista in mind. If IE7 is or was ever on this system, a clean-install may be required. I will add a post to this thread with steps on performing a clean-install of IE7.

4. your situation may be due to Spyware, Adware or Malware.
Try emptying your Internet Explorer temporary cache* and then doing a scan and clean.
Here are some excellent free tools for dealing with that garbage:

X-Cleaner Micro:
http://tinyurl.com/357tuu

Ad-Aware:
http://tinyurl.com/lvov4

CWShredder:
http://tinyurl.com/5lstv

5) If you are using a firewall (Windows XP's built-in or a third party one), go into the settings and add the problem web site to the 'friendly' or 'trusted' list.

6) In Internet Explorer, go to Tools - Internet Options - Programs - Manage Add-Ons. There disable the add-ons and see if that takes care of the issue. If it does, then it is a matter of re-adding the add-ons in the Manage Add-ons window one at a time to find out which one is causing the problem. Once you pin point the cause, you can either try to update that add-on or simply not use it anymore.

7) If the situation continues after doing all these things, there is most likely a program that is blocking the site. Are you currently using any Spyware Blocking programs such as SpywareBlaster? If so, first try temporarily disabling their protection and then, if need be, uninstalling them (not just turning them off).


Good Luck.
I hope I was able to help.


* How to empty the Internet Cache - if you are using IE7, open to a browser window, click on Tools, select Internet Options, in the Browsing History section click on Delete and then in the next menu click on Temporary Internet Files 'Delete Files.'
If you are using IE6, click on Tools, select Internet Options and then under Temporary Internet Files click on the Delete Files button.

If you're nervous about removing things found by spyware scanners, you can always create a System Restore Point as a safety net.


[It is greatly appreciated if you tag all useful responses as 'Helpful' by opening those posts and clicking the 'Mark Helpful' button at the bottom. That way, people with a similar situation in the future will be able to quickly see what ultimately helped. Thanks.]

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Clean-Install of IE7

by CaptBilly1Eye In reply to Suggestions...

Open Add/Remove Programs in Control Panel.

Uninstall all listings for Internet Explorer 7 with the following in mind...
There are some extra steps needed to fully uninstall IE7 when a beta was present.

Remember, for Beta 1 you need to click on 'show updates' to see the IE 7 uninstall entry in add/remove programs. So, do that first make sure Beta 1 was never installed.

For Beta 2 & later you can see the IE 7 uninstall entry as a standalone entry, no show updates required here.

If you don't see the uninstall entires even after following the above steps then do the following -
Go to Explorer/Tools/Folder Options/View - Enable the Show Hidden Files and Folders.
Go to Start Menu - Run and paste the following text & press Enter(check the exact path in your windows folder)

%windir%\$NtUninstallie7bet2p$\spuninst\spuninst.exe
OR
%windir%\$NtUninstallie7bet2$\spuninst\spuninst.exe
OR
%windir%\ie7beta3\spuninst\spuninst.exe
One other way to do it is to manually navigate to the path shown above and click on spuninst.exe.

Afterward, you can re-install IE7. Here's the link for convenience:
http://www.microsoft.com/windows/ie/downloads/default.mspx.

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Wondering...

by CaptBilly1Eye In reply to Urgent HELP required!!!

Was your issue resolved?
If so, what fixed it?

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nothing has changed?

by sgt_shultz In reply to Urgent HELP required!!!

that is a weird one. when this happens to me i delete the temporary internet files (not the cookies - the cache). i also turn on popups while i am testing. i might also put on mozilla and try that.
as a last resort i'd try putting the site into Trusted sites. let us know what you find out?

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Try...

by retro77 In reply to Urgent HELP required!!!

Try to find a new site for online gaming. If they wont support youm find someone that will.

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Why the urgent?

by Dr Dij In reply to Urgent HELP required!!!

Are you a gambling addict?

Changing gambling sites should be slightly easier than changing dope dealers.

Does your site download trojans? if so maybe your ISP has banned it.

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Good Eye!

by CaptBilly1Eye In reply to Why the urgent?

I missed that one...
too funny :^0
...didn't even look at the URL address.


<yet more proof that two eyes be better den one>

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Must have a bad case of

by toms45 In reply to Urgent HELP required!!!

gambling fever! The fact that your ping timed out means they aren't "answering the phone"! You can't "fix it".

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