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  • #2092725

    USB Detection problems

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    by dabbys ·

    On a Gateway system with a Cannon usb printer. when the printer is connected to the same power strip it remains undetected and when the power is moved to another source it becomes detected by Windows..
    I have heard that this is not a univerisal issue
    so what is wrong here..??

    dabby

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    • #3870479

      USB Detection problems

      by johnm ·

      In reply to USB Detection problems

      Strictly guessing, but it is probably a grounding problem. Because of the connection type (USB) I’m supposing that both printer and CPU are fairly new. First, I’d try using a different power strip in case the current one is miswired/damaged. Second, I’d either test the wall outlet with a ground/polarity tester or plug the power strip into a different outlet to see if that changes the result. Third, I’d try a different power cord on the CPU. Fourth, I’d check to see if the printer (which should have a polarizing plug on its power cord) could have been inserted backwards (you shouldn’t be able to do that). If none of those resolve the problem, I guess I’d check the power converter for the printer, if it has one, by swapping, if you haveanother printer of that model.

      • #3699893

        USB Detection problems

        by dabbys ·

        In reply to USB Detection problems

        The question was auto-closed by TechRepublic

    • #3851903

      USB Detection problems

      by user11474 ·

      In reply to USB Detection problems

      The answer is that the printer is not getting enough juice from the power strip that you are using. This is a known issue with certain USB devices. If you were to plug it directly into the wall you wouldn’t have any problems either.

      The simple solutions is to go and buy another power strip and replace the one you are using. The second solution is to hire an electrician and have him/her check the currency levels in your house/circuit.

      Hope this helps……

      • #3699894

        USB Detection problems

        by dabbys ·

        In reply to USB Detection problems

        The question was auto-closed by TechRepublic

    • #3699892

      USB Detection problems

      by dabbys ·

      In reply to USB Detection problems

      This question was auto closed due to inactivity

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