USB Drives not working - Error code 43

By blair ·

I have this problem that began just after one of the young ones yanked two USB hard drives from their sockets. The drives when plugged in don't dance anymore, in fact they don't even show up for the dance. Device manager doesn't see them, there's no little "da doo" when they're plugged in, no nothing......

I've surfed and surfed for answers and have not found one that I've tried that works, including disabling all the USB resource drivers on the motherboard and reinstalling, updating the chipset, updating the bios, plugging int to other USB ports and whatnot to no avail. Also tried the internal troubleshooting utility in Win 7 and it just confirmed the problem but gave no advice or solution.

I'm at the point where hair pulling is a possibility...... I'm suspecting that the drives may be toast.

Any other suggestions welcome.


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Well if the drives where running at the time

by OH Smeg Moderator In reply to USB Drives not working - ...

It may not be a Software issue here but Corrupted Partition Tables on the actual HDD themselves.

Look in Drive Management to see if they appear there and then try running the CHKDSK Repair Option from Windows if they do. It may or may not help you here but it's always the best starting point that doesn't cost anything.

Also testing the drives with their Makers Testing Utility wouldn't go astray here either just to make sure that they didn't suffer any Physical Damage when the USB Leads got yanked out. You should also check the USB Ports that they where plugged into for function as well with something you know works like a Thumb Drive or Camera.

If the USB Ports themselves got damaged you need to replace the M'Board if these leads plugged into that or if they where the Front Panel Connectors on the case they need replacing so that generally means a new case unless it was one of the Good Gaming Cases.

Now may I take this opportunity to pass on a Great Recipe for Grandchildren? They come out very tasty and are quite filling. :^0


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No Luck......

by blair In reply to Well if the drives where ...

Did all you suggested...... No dice. Tested USB sticks on the same ports and they ran without problems.

Me thinks it's the drives themselves. Time to revisit the Will and do some profound reductions in someone's portion of things.

Unless, you have any other points you wish to touch upon.


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Well assuming that they once worked on this computer

by OH Smeg Moderator In reply to No Luck......

You could attempt a Data Recovery App to see if you can rebuild the Partitions or recover the data. But depending on who made the external Drives it may be better to just open the case remove the drive and plug it into a suitable computer.

However if these drives have a Y Cable on them that is one with 2 USB Plugs the one in the middle is a Data & Power Plug and the one on the end away from the drive is just a Power Plug to supply additional power from a different USB Socket. This happens because the Standard for USB ports says that they supply 500 Milliamperes and some drives require more than the stated 500 Milliamperes at 5 V DC to run correctly.

Many new Note Books supply considerably less than the 500 Milliamperes to extend battery life so you need to either use a Powered USB Hub of more than 1 USB Socket.

As for Data Recovery software here is a short list of the better ones, but before proceeding here make sure that the drives are actually getting power.

While the last 2 are from the same company they are very different products. Win Hex should only be considered foe use by someone who knows Hex Inside Out while Davory is a great cheap General Purpose Application.

Personally I prefer the On Track Option but it's anything but cheap. However because I use this type of software a lot it's paid for itself many times over by now, for a cheaper option Spin Rite from Gibson Research or Stella have both very good reputations by other TR members.


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by blair In reply to Well assuming that they o ...

I believe the drives are both kaput..... one powers but I can't get any data from it, the other won't even power it self. Last resort is to pull them apart and see if attach them directly to the PC to see if I can get Windows to recognize them, failing that, they're going back to their respective manufacturer for a look see and replacement.

Thanks for your help!!!!!!!!

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Your Welcome EOM

by OH Smeg Moderator In reply to Thanks........

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