I’m working on a friend’s computer. When the vista welcome screen appears, the lights to the usb keyboard and mouse turn off and I can’t log in.
I can only get into the bios setup. Safe mode does not work. And the desktop (Dell Studio 540) does not have PS/2 ports.
I’ve tried booting from install disk and running repair. Also, ran system restore from recovery tool without luck.
If I leave the PC at the Welcome screen, after a while the screen saver comes on. So I’m not sure if the computer has gone into a power saving mode. Not that it matters – without a mouse or keyboard I can’t get anywhere!
Does anyone know the resolution to this problem?
When I plug in a SATA XP drive, the mouse and keboard load without problems.
I’ve backed up the computer but since she has so many specialized programs, I was holding back on a complete system restore.
