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USB/Mouse won't move, can't log into Windows

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by rsmith6

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I've been working on a clients PC running Windows Media. Problems started when I couldn't connect to the Internet. All was good in device mgr (no yellow !'s). Updated NIC driver, no change. Tried to use USB cable from PC to cable box, that wouldn't work either. Called ISP and all was well on his end. Took PC home to run anti-virus, spam, malware. Booted up PC and now USB mouse/keyboard won't move, so I can't log into Windows (there is no PS/2 ports -small Dell box).

I set it up as a second drive in my PC, found a bunch of trojans and deleted them. Tried again in customers PC, still can't move mouse/keyboard. Hooked up drive as second one again and ran chkdsk/r. Still not fixed!

Any ideas? Going crazy.

13 replies

by wizard-09

Silly question but have you got USB enabled from the BIOS?

Have you tried a usb to ps2 converter, tried another mouse / keyboard?

by peconet tietokoneet

Try a different USB port for your keyboard and mouse, it just might kick the software to install the software.
Another thing to see is the BIOS, make sure in the BIOS (usb section) that "Legacy" is enabled.

by robo_dev

What Dell PC?

This is XP, correct?

Can you get into Bios setup with f12?

If you plug the keyboard in after Windows loads, is there disk activity, indicating that Windows plug and play is trying to work?

Unless the user has a ton of apps, the quickest/surest fix would be to do a complete data backup and then do the F11 system recovery on that PC.

Try an alternate USB keyboard, as it may force Windows to re-detect it, and this may succeed....

by jdclyde

if the keyboard doesn't work, F12 won't work.

;\

by ---tk---

booting to a bootable CD, perhaps a Linux Live CD... this will help determine if its the virus or a hardware issue... you can also hot swap your USB device and check different ports..

If it turns out to be a virus, sounds like you have a fun one.. I would back up their data and reinstall the OS, no sense waisting time...

by rsmith6

I've tried different USB posts. USB is turned on in Bios. This is a Dell box and when in safe mode I can run Dell's diagnostics, with the mouse and keyboard! Hardware checks turn out OK, but as soon as I reboot to Windows, no luck. I'm running Malawarebyte (again) and it just found the ucleaner virus.

After booting to Windows, once in a while the mouse cursor will turn to an hour glass, so it looks like Windows is trying to connect. I've tried different mice and keyboards too.

by rsmith6

Tried it again, same thing.

Any ideas?

by robo_dev

as infected as that machine was, you're better off starting fresh, imho.

by rob miners

Boot into Safe Mode as the keyboard and mouse are working in there.

Click Start, Run type msconfig and press Enter.

Now you have the Configuration Utility open.
Configure selective startup options
In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
Click to clear the Process SYSTEM.INI File check box.
Click to clear the Process WIN.INI File check box.
Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
When you are prompted, save the settings and restart the PC.
When the System is working properly re-run the Configuration Utility and in the System Configuration Utility dialog box, click the General tab, and then click Normal Startup.

Now if the mouse and keyboard are working you will have to re-enable each item or do up to three at a time to see what is causing it.

by rsmith6

I can't get to Safe Mode, well I can, but I still have to log in, which I need the mouse for.

by rob miners

Teach end users to navigate Windows without a mouse

http://articles.techrepublic.com.com/5100-10878_11-5025585.html

If you are using the Welcome screen hit the Tab key to open the password box. If it is Classic Logon use the Tab key to move between the fields.

Boot into Safe Mode with Networking and run these.

From another PC download and install Spybot, update it and copy the the installed folders to a USB Stick. Copy the other software to the USB stick as well.

Restart the PC in Safe Mode, navigate to the USB stick and run Spybot.

Download Spybot - Search & Destroy and install it. Update it. http://www.safer-networking.org/en/download/index.html

With the new strains of Virus that have been created you may find it necessary to rename the executable files so that they will work. Do not change the files extension from .exe. Do the same with Spybot.

Download SmitfraudFix extract it to your Desktop, run it and select option #2

http://www.bleepingcomputer.com/resources/link243.html

You may have to start normally to install this and then run it in Safe Mode.

Download and install the 30 day trial of AVG Anti-Spyware 7.5 to your desktop

http://www.avg.com/download-trial

Also run this Rootkit Revealer GMer

http://www.gmer.net/index.php

FAQ

http://www.gmer.net/faq.php

BleepingComputer

http://www.bleepingcomputer.com/malware-removal/page

Update your Antivirus software.

by robo_dev

Interactive mode from the F8 screen or Windows Recovery Console.

In recovery console you could basically clean out the virus manually and fix the registry keys that are hosing up the USB devices.

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