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USB/Mouse won't move, can't log into Windows

By rsmith ·
I've been working on a clients PC running Windows Media. Problems started when I couldn't connect to the Internet. All was good in device mgr (no yellow !'s). Updated NIC driver, no change. Tried to use USB cable from PC to cable box, that wouldn't work either. Called ISP and all was well on his end. Took PC home to run anti-virus, spam, malware. Booted up PC and now USB mouse/keyboard won't move, so I can't log into Windows (there is no PS/2 ports -small Dell box).

I set it up as a second drive in my PC, found a bunch of trojans and deleted them. Tried again in customers PC, still can't move mouse/keyboard. Hooked up drive as second one again and ran chkdsk/r. Still not fixed!

Any ideas? Going crazy.

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All Answers

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Might be a

by Wizard-09 In reply to USB/Mouse won't move, can ...

Silly question but have you got USB enabled from the BIOS?

Have you tried a usb to ps2 converter, tried another mouse / keyboard?

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Have you tries using different USB ports on your computer..

Try a different USB port for your keyboard and mouse, it just might kick the software to install the software.
Another thing to see is the BIOS, make sure in the BIOS (usb section) that "Legacy" is enabled.

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Can you get into Bios setup with f12?

by robo_dev In reply to USB/Mouse won't move, can ...

What Dell PC?

This is XP, correct?

Can you get into Bios setup with f12?

If you plug the keyboard in after Windows loads, is there disk activity, indicating that Windows plug and play is trying to work?

Unless the user has a ton of apps, the quickest/surest fix would be to do a complete data backup and then do the F11 system recovery on that PC.

Try an alternate USB keyboard, as it may force Windows to re-detect it, and this may succeed....

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Um, ah, Robo?

by jdclyde In reply to Can you get into Bios set ...

if the keyboard doesn't work, F12 won't work.

;\

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tried....?

by ---TK--- In reply to USB/Mouse won't move, can ...

booting to a bootable CD, perhaps a Linux Live CD... this will help determine if its the virus or a hardware issue... you can also hot swap your USB device and check different ports..

If it turns out to be a virus, sounds like you have a fun one.. I would back up their data and reinstall the OS, no sense waisting time...

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USB issue

by rsmith In reply to tried....?

I've tried different USB posts. USB is turned on in Bios. This is a Dell box and when in safe mode I can run Dell's diagnostics, with the mouse and keyboard! Hardware checks turn out OK, but as soon as I reboot to Windows, no luck. I'm running Malawarebyte (again) and it just found the ucleaner virus.

After booting to Windows, once in a while the mouse cursor will turn to an hour glass, so it looks like Windows is trying to connect. I've tried different mice and keyboards too.

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no luck

by rsmith In reply to USB issue

Tried it again, same thing.

Any ideas?

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I would do a backup and a repair install of Windows

by robo_dev In reply to USB issue

as infected as that machine was, you're better off starting fresh, imho.

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Time consuming but it may help

by Jacky Howe In reply to USB/Mouse won't move, can ...

Boot into Safe Mode as the keyboard and mouse are working in there.

Click Start, Run type msconfig and press Enter.

Now you have the Configuration Utility open.
Configure selective startup options
In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
Click to clear the Process SYSTEM.INI File check box.
Click to clear the Process WIN.INI File check box.
Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
When you are prompted, save the settings and restart the PC.
When the System is working properly re-run the Configuration Utility and in the System Configuration Utility dialog box, click the General tab, and then click Normal Startup.

Now if the mouse and keyboard are working you will have to re-enable each item or do up to three at a time to see what is causing it.

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Safe mode

by rsmith In reply to Time consuming but it may ...

I can't get to Safe Mode, well I can, but I still have to log in, which I need the mouse for.

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