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USB Ports dead

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3 replies

by wlportwashington

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I have a Dell XPS 200 with XP Media Center on it. I started the system up and had the blue screen of death with a code of 0x24. I was able to run chkdsk /r off of the original CD. Now the login screen shows up, but the USB mouse and keyboard are dead.

I am able to get into setup (f2) the boot menus (f12) and (f8), was able to check that the USB controller was active in the BIOS. When I go into f8, and try safe mode, I still cannot use the keyboard or mouse. I tried "Last Know Good..." and that did not help.

Next I tried a power drain by pulling the power cord, holding the power button in for 30+ seconds and that did not help.

Just for the heck of it, I tried a BartPE CD to browse the hard drive. The mouse and keyboard works under Bart only. I am not able to browse the Hard Drive at all.

Short of doing an O/S reload, what else can I try?

3 replies

by the scummy one

Since the keyboard works in the BIOS, and in an alternate
boot app, the ports are not HW dead. Win may be having
an issue with them. A few thoughts would be
check in the BIOS and set (if not already) for legacy USB
support (if available).
When Windows starts booting, unplug the
keyboard/mouse. At login prompt, try plugging them
back in, wait a couple of minutes. Are they useable?
If not, try putting them in different USB ports.

Are these the front ports on the system, or back ports? If
the others did not work, try moving them to the other set
(front or back) from where they reside.

post back with more info

by oh smeg

And is no longer loading the USB Drivers so they appear dead when you attempt to log into Windows.

If you can plug in a PS2 Keyboard & Mouse and try to open Windows and repair it with the PS2 Units in place.

If that doesn't work as you have a Dell with a Recovery Disc you have a problem if you want to retain your Data as you don't have that option unless you actually have a Windows XP Install Disc. If you have one of these you can do a repair install but not with any Recovery Disc as they are not a full copy of Windows just a stripped down copy with only the drivers for the hardware that was supplied with the computer.

If you don't have a real Windows Disc and absolutely need to recover the Data you'll have to pull the HDD connect it to another computer preferably in an External USB/Firewire Caddy and copy your data off that drive before using the Dell Recovery Disc to reinstall Windows.

Col

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