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USB\Unknown.DeviceDesc

By pkeenesprint ·
I have a new PIII 933mhz machine. I put a 4-port USB hub on it and it worked fine for a few days, then it redetected and was installed as %USB\Unknown.DeviceDesc%. I have talked to the maker of my PC and tried severl things but to no avail. They say it is a known problem with Win98 SE. Does anyone know how to get around this or about how long till the patch comes our. Another interesting tidbit. The hub works fine on my 450 running Win98 SE.

Pam

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USB\Unknown.DeviceDesc

by gkpaws01 In reply to USB\Unknown.DeviceDesc

I have run into the same problem and this is how I solved it. This might be a bit of a strech but what I did was I unplugged the hubfrom the computer and restarted. Then I went into the device manager and removed the hub and restarted the computer again.I did a shutdown, plugged the hub back in and windows picked it up as the hub. That worked for a couple of days then it did the same thing so what I did was (this is the strech I was talking about) I formatted my hd, reinstalled windows with thehub plugged in. After that I haven't had a problem. Good Luck

Let me know how this turns out.

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USB\Unknown.DeviceDesc

by pkeenesprint In reply to USB\Unknown.DeviceDesc

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USB\Unknown.DeviceDesc

by wpatrey In reply to USB\Unknown.DeviceDesc

A better idea would be to get new device drivers for the hub from the manufaturer. Keep the hub plugged in and remove the device from the device manager. Then goto control panel -- hardware search but choose to install drivers from disk, install the new drivers and reboot. The device should stay connected. I have not done this with a USB hub but i have done it with other hardware and it works fine.

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USB\Unknown.DeviceDesc

by pkeenesprint In reply to USB\Unknown.DeviceDesc

They don't have any.

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USB\Unknown.DeviceDesc

by stegman1 In reply to USB\Unknown.DeviceDesc

After installing the drivers for the hub, go into safe mode and in the device manager you
need to remove the hub first and all other
items listed under usb. While you're there, check for and remove all multiple devices
that don't show up in Windows. Physically
disconnect the hub from the pc and do a complete shutdown. Reconnect the hub and power up and Windows should do the rest.

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USB\Unknown.DeviceDesc

by pkeenesprint In reply to USB\Unknown.DeviceDesc

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USB\Unknown.DeviceDesc

by interpretivewoodwork In reply to USB\Unknown.DeviceDesc

Trouble-shooting hardware problems are at best.... tough, and thats when you have the machine, in hand. I put a new carburator on my chevy and it doesnt work, but it works on my other chevy, thats impossible to diagnose.I put a 4 barrel holly on my chevy citation and it doesnt work, but it works fine on my camaro. That's a little easier. Without being there, you need to supply as much info as possible. Win98SE issue's are also hardware dependent, as you found out. The first place I would start would be go to your system infomation start\programs\accessories\system tools, and check your resource availability and check for conflicts with irq's. You might be able to disable some device you dont need ex.(network card if at home)and free up a different irq. Or try switching irq's on different devices(dont know if you have other devices on your usb or not?)

Good Luck,

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USB\Unknown.DeviceDesc

by pkeenesprint In reply to USB\Unknown.DeviceDesc

My System Resources are at 80%. I have had the problem since I first got the machine fresh from the vendor. The usb was set up by them and does not have any conflicts. I did install the patch from Microsoft Win 98 second edition for usb. I also have been talking to the vendors engineers with no success yet.

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USB\Unknown.DeviceDesc

by PrinterManager In reply to USB\Unknown.DeviceDesc
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USB\Unknown.DeviceDesc

by pkeenesprint In reply to USB\Unknown.DeviceDesc

The question was auto-closed by TechRepublic

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