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user account desktop is empty

By selinathe1 ·
i have a user who was having a problem with program autovue. i logged in to his laptop using domain admin account and fixed the problem. while i was logged in, i realized that c:\documents and settings\username\ was empty.

nonetheless, i fixed the problem he was having with autovue and asked him to log back in. he noticed that some of the files that he saved directly onto his desktop were gone. when i look, c:\documents and settings\username\desktop is empty. and most of his user configuration is gone including the wallpaper he set.

the laptop is running WinXP w/ SP2. please helpe me understand what happened to his user account config.

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Check this....

by netwrk_admn In reply to user account desktop is e ...

I know in my network it sometimes adds a username.domain extension in the documents and settings folder. I presume you have tried that.

Worse comes to worse, his data can't be gone unless you have a virus, so have the user remember a file that he placed out there and do a search all files and folders.

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by selinathe1 In reply to Check this....

when all domain users are allowed to logon any computer with in the domain, username.domainname folder is created under documents and settings. that's where user profiles are located.

my problem is that after logging in using domain admin acct, it seems to have had a problem with this user's profile, by judging from the fact that his profile folder was empty. it may have been corrupt and got overwitten with a fresh one when he logged back in later.

this is just my guess.

he just told me that he's had a problem logging in in the past few months. what happened was:

- he logs in using his domain user account
- windows tries to load the personal settings and gives an error like, "cannot access username"
- when he logs back in using the same account, he was able to do so with no problem.

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