Question

Locked

User account gets locked out

By michael.torrey ·
I am finding that one of my administrator user accounts gets locked out for no apparent reason. I have to go to the server and unlock the account manually. Anyone know why this would happen and how to prevent it?

thanks

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More info

by Kjell_Andorsen In reply to User account gets locked ...

Need a little bit more information to answer this one properly.

Are you talking about an Active directory Domain account or an account used for a specific application/system?

If it's an AD account the answer may be that you're using some application on the network that uses AD for authentication, but might be misconfigured, so this application submits incorrect authentication credentials repeatedly thus causing the account to lock up.

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Not sure which

by michael.torrey In reply to More info

I'm using Windows Server 2003. Under Administrative Tools, in the Computer Management window, sub menu Local Users and Groups and under that Users, is a list of all the user names. If I right click on this particular user and choose Properties I get a pop-up with tabs. Under the General tab there are a list of check boxes. Normally, the "Account is locked out" text is grayed out and cannot be chosen. Something locks this user out and when that happens I come to this window and uncheck the check box and then everything is fine again. Until next time.

I don't have a lot of background in IT; no formal training. There is so much information out there, and most of it is not applicable to our little company. I'm trying to learn what I need to know, without getting bogged down with the ton of stuff I'll never use.

I appreciate your help, thanks!

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ok, so...

by Kjell_Andorsen In reply to Not sure which

It sounds like it's a local user account for the server and not a domian account. I'm guessing you don't have a domain set up.

If you're the guy in charge of administering the server you can change the security policies for it to not lock out, but this is a security risk if the server can be accessed from the Internet.

You may also want to enable auditing on the server to log all authentication failures and successes and see if you can determine how the account gets locked out.

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one more thing

by lowlands In reply to ok, so...

to check. Verify if there are any services set up to run under that admin account.
If that's the case, and the service is not started, see if it will or if you get an error message. It might be that the pwd entered is incorrect (by now)

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