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  • #2258442

    User Broke Internet Explorer

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    by jdclyde ·

    Running Win2k SP4.

    I have run adaware,hijackthis,avg antivirus, S&D, all in “safe mode” and normal mode. Found a bit and removed it all.

    I have network connectivity and can ping to my hearts content.

    If I launch FF, I can browse anything, very quickly might I add.

    If I launch IE, in about 10 minutes the home page will load (currently http://www.yahoo.com). If I click on anything it just sits there looking stupid until I go into Task Manager and kill the application.

    If I launch Control Pannel or Search, I get the same results. (no, I don’t want to format and reload).

    I downloaded and “reinstalled and replaced” IE6 and rebooted.

    Memory useage is only about 130M out of 512, and with the IE/control pannel/search frozen, CPU useage is sitting at 0%.

    If wasn’t for the user needing windows updating, I would just tell them to use FF anyways, but can’t give this back like this.

    The last time IE worked was after doing an update and reboot, but I can’t get into control pannel to uninstall any updates.

    I am booting to “last known good config” as I type (just remembered about that feature) but is hasn’t made any difference.

    Any ideas short of a reload?

All Comments

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    • #3201465

      Reply To: User Broke Internet Explorer

      by ontheropes ·

      In reply to User Broke Internet Explorer

      Just off the top of my head though it may be too late, have you tried “System Restore”?

    • #3201426

      Reply To: User Broke Internet Explorer

      by old guy ·

      In reply to User Broke Internet Explorer

      JD, I think I remember that you can get to System Restore through DOS or C: I don’t remember where it is located but you should be able to Google it.

    • #3230658

      Reply To: User Broke Internet Explorer

      by fungus-among-us ·

      In reply to User Broke Internet Explorer

      You could also try Fred Langa’s “XP’s No-Reformat, Nondestructive Total-Rebuild Option”

      http://informationweek.com/windows/showArticle.jhtml?articleID=189400897

    • #3228481

      Reply To: User Broke Internet Explorer

      by kiltie ·

      In reply to User Broke Internet Explorer

      Answer 3 is my fave cure all for such problems, but that has to be one of the later things to try, however if you are in a hurry….

      Another thing to try is System File Checker

      open a command prompt window and type

      sfc /scannow

      from memory it takes 15 to 20 mins to check the system files, you need an installation disk, or point to the install folder if it was installed from hard drive (which is what I do, much faster than a CD)

      • #3228471

        Reply To: User Broke Internet Explorer

        by kiltie ·

        In reply to Reply To: User Broke Internet Explorer

        Just noticed, that answer 3 refers to XP hot reinstall, whereas you have a 2k SP4 system to fix.
        However, I am wondering if a similar approach will work with 2k, hmmmmmm

        I have a spare machine, that I could sacrifice, I could test that idea out, let you know if it works or not
        If it fails, I only need to rebuild from scratch, and I love doing that, I am always rebuilding one or more of my systems, often 2 a month

      • #3228382

        Reply To: User Broke Internet Explorer

        by jdclyde ·

        In reply to Reply To: User Broke Internet Explorer

        didn’t fix it either, but thanks for trying.

        I ran the repair off of the install CD and it is running enough that I can at least get the data copied off. Now that the data is safe, I am going to format and reload. (years of family photos that they NEVER burned to CD)

        Going through the event log, the RCP was not running properly. Must have had something get changed by the malware I removed, and left a big hole in the middle. My guess is that is why it is hanging.

        Format, reload, copy data back on. User is happy.

        And for people in the discussion about working on personal computers at work, this computer is the home system for the head of HP. I NEED it to be secure as she WILL be using this system to VPN in from home, which is why I was working on it in the first place.

        Thanks everyone that tried to help.

    • #3228378

      Reply To: User Broke Internet Explorer

      by jdclyde ·

      In reply to User Broke Internet Explorer

      This question was closed by the author

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