I am helping a user who cannot log into Windows XP SP3 using her domain login when not connected to our office network. When she attempts this, she gets the following error message: “The system could not log you on. Make sure your User name and domain are correct, then type your password again. Letters in passwords must be typed using the correct case.” When connected to the network, she has no problems logging in. I noticed that the while she has a profile folder for her account in C:\Documents and Settings, her account is not listed at all in the “User Profiles” list on the “Advanced” tab in her computer properties – almost as if her profile is not being seen somewhere. She recently had some issues with corrupt systems files, which I corrected by running SFC. It’s probably also worth mentioning that chkdsk is attempting to scan upon bootup, so I’m wondering if perhaps her profile is corrupt. Does anyone have any idea what could be causing this problem? Thanks!
