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User can't see protected directory

By shanna ·
I have a user who accidently saved a Word document into the default Outlook 2003 folder that he opened from within an email message. The folder in question is called "OLK4", and I was able to located the folder and file in question using the administrator account but not hte user account.

My suspicion is that it's apermissions issue, but the user is set up as an administrator on the PC and still can't find/see that directory (it's buried in the user's profile under the Local Settings folder -> Temporary Internet Settings folder -> OLK4

Any suggestions where I might locate an answer for this? All assistance is greatly appreciated.

Shaun.

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by ReWrite In reply to User can't see protected ...

My guess is that the user does not have the "Show Hidden Files and Folders" option selected in the View properties of Windows explorer. Have the user open Windows Explorer, click the Tools menu, click the Folder Options item, click the View tab and under the Hidden Files and Folders option select the "Show Hidden Files and Folders". The Local Settings folder should ow be visible under the user's Documents and Settings directory.

Cheers.

RW

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by shanna In reply to

I confirmed that the "Show Hidden Files and Folders" option WAS enabled and the "Local Settings folder -> Temporary Internet Settings folder -> OLK4" is still not availble.

Any other suggestions?

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by ReWrite In reply to User can't see protected ...

I must say that I didn't really believe you (sorry my mistake). I did a little digging on my own system and here's what I found:

I created a plain user, logged in and went to a couple of websites. Then I went to my local settings and could only see some normal internet files but no directories. From another pc I looked in the same directory and saw that there was a folder called Content.IE5 which had 4 additional folders underneath it. I logged off the plain user account and logged in as an Administrator. I could see all the plain user's files/folders underneath the temp inet folder, but, when I went to look under my admin account temp inet folder I couldn't see any of my folders in this directory!

After doing some digging it appears that ms, in it's great wisdom prevents the currently logged on user from viewing everything in the temp inet folder but an admin can see everything in any other user's folder.

Here's a way to get around the problem:

Have the user go to their Local Settings->Temporary Internet Files directory and then add "\Content.IE5" (no quotes) to the end of the address in the address bar. They can then see all of the files/folders in that directory (OLk4 should be in the content.IE5 folder - it is on my pc).

Call ms with any complaints!

Cheers.

RW

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by shanna In reply to

BINGO!... you're exactly right. I did indeed add the specific folder to the end of the address line in Explorer and PRESTO!... hidden files magically appeared!

This is certainly a strange concept that MS has in place... I can't fathom why they'd want to hide away the folder that some poor schmuck accidently saves a file into and then can't find. Seems counter productive if you ask me....

Anyway... this is exactly the workaround I was hoping to find, so I'll award you the points, Oh Knowledgeable One. Although... WAIT!... I seem to recall someone NOT believing me......... hmmmmmmmmmm......

Oh what the heck, it's CHRISTMAS!... the points are yours!!!

Happy holidays, and thanks very much for digging this up for me... it's GREATLY appreciated!

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by shanna In reply to User can't see protected ...

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