User having logon problems

There is a user in my department that has to logon three times in a row and after the third attempt she is connected to the network. She can get on to the network after she does this so nobody cares to fix this. It baffles me and I just wanted to know if anyone has ever had this problem. The network admins are in another state and I have asked them to maybe just setup her account again. They say they have done that and they have no clue what to do. Was just curios since she gets on the network this has not been a priority to fix.