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"User Intervention" in Printer HPdj840c

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5 replies

by al-geber

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I am running win98 se with lan about 20 PC. It was fine to share my print job, but lately I get "User Intervention" in my print sharing. So I have to reinstall the print sharing.
The quetion I want to pose are :
1. What cause is it ?
2. Do I haveto set the printer from the server ?

I've reinstall the driver many times but the problem still occur.

Any respond to this question would be appreciate.

5 replies

by thechas

My first thought is that one of your users has their paper type set to manual feed.

Everything likely works fine until that one user starts a print job.

Or, one user from time to time uses special paper, and does not reset the printer to tray fed when they are done.

You need to see who last printed before the error came up, and check their print settings.

by al-geber

Thank's but where I can find the "type set to manual feed"
in the printer setting or windows setting ?
The problem now is when i try to reisntall the driver from the client it appears like " the file hpfx9drv0 is being used by another program". So I deleted all the background program in windows but it didn't work out.
Bye.

by joseph moore

Two thoughts on this:
1) On the printer itself, what is its status? Does it have a LCD screen where it displays messages? If so, does it say it is Offline? If so, then push the button to bring it back Online, and check the powersaving timouts of the printer. It could be that the powersaving setting is turing the printer offline, and that is the problem you are having. Set the timeout to a very long time.
2) Or, if this happens, then open up the printer on your Win98 computer, and see if the Offline option is checked. If so, uncheck it, delete any spooled print jobs, then have the users send their print jobs again.

Hope this helps.

by al-geber

Thank's
My comment regarding your thoughts :
1)Yes.. it does have a LCD screen blink when the data printed.
I think the printer works fine.

2)Yes indeed.. i've checked that option and it says offline.Well.... I unchecked it but the error message appears. Like "spool32 cause genereral protection fault".

Hope you understand

by thechas

The settings for paper feed are in the printer settings dialogs.
They are always in the actual printer settings, and some applications have settings adjustment within the print options.

Chas

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