I’m a network admin at a small company (50 users). Most end users have certain logon hours set (not formally) since the management says “they aren’t supposed to have LAN access 24/7 unless they have to”. Those hours are usually decided by the users’supervisors/managers and I change the hours. Here’s the problem: Sometimes, users have to work additional hours (e.g weekend or pass 12midnight) and when there was a miscommunication between the supervisor and the user and when they get cut off the network, they get really upset. I can understand their frustration especially when they’re rushing an assignment. However, I’m the one who usually get blamed for. I’m hoping to seek for an advise to help me and the management to set a policy that could eliminate this kind of problem. Do you usually have the users and management sign a black & white stating their agreed hours….or some sort of ‘contract’? (This is a small company and I don’t wish to make it sound like a huge deal for the users) Thanks in advance.
