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User.exe error in IE

By kinneym_98_98_98 ·
I'm not sure whats the problem with this, it could be software related or it could just be windows sickness. But I can be surfing the net and then all of a sudden get a user.exe error in the IE. I've sent the report using Dr. Watson. next time it happens I will save the log and post on here. Its been going on for about 2 weeks now and that was about the time that I installed a bunch of software and also made my computer into a network computer.

ok details from dr.watson

Windows User-interface core component attempted to access memory that does not exist.

Module Name: user.exe
Description: Windows User-interface core component
Version: 4.10.2227
Product: Microsoft(R) Windows(R) Operating System
Manufacturer: Microsoft Corporation

Application Name: Iexplore.exe
Description: Internet Explorer
Version: 6.00.2800.1106
Product: Microsoft? Windows? Operating System
Manufacturer: Microsoft Corporation

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by Oz_Media In reply to User.exe error in IE

TWO answers, the first from Microsoft.


Step 1: Clean Internet Temporary files

a. Open Internet Explorer. Click Tools and click Internet Options.
b. In the General tab, click Delete Files, check the "Delete all offline
content" option, click OK.
c. In the General tab, click Delete Cookies, click OK.
d. In the General tab, click Clear History, click OK.
e. In the General tab, click the Settings => View Objects, delete all the
listed objects.
f. Click OK. Click OK. Reboot your computer.

Step 2: Repair Internet Explorer

1. Open Add/Remove Programs in Control Panel.
2. Select Internet Explorer 5 or 6 and click Add/Remove.
3. Choose the repair option.
4. Complete the process.

Step 3: Uninstall Internet enhanced programs such as GetRight, Gozilla, etc.

Temporarily disable any anti-virus tool or firewall and check to see if the
problem is fixed or improved.

Regards,
Samuel Lu
Microsoft Online Support Engineer


SECOND THING TO TRY IF ABOVE DOESN'T WORK

You should be able to extract a fresh user.exe from the Win98 cabinet files using System File Checker (START>RUN then type sfc.exe)
If it doesn't automatically find the changed file and replace it, you can extract the file as follows.


On the Windows 98 CD, there are two user.exe files. One is in the mini.cab, the other in the Win98_42.cab (First Edition of Win9 or the Win98_46.cab (Second Edition).

If you don't specify the proper location to extract this file from, it will be pulled from the mini.cab file. This will render the machine unbootable. So, if you need to replace this file, you should specify the exact location by putting in X:\Win98\Win98_42.cab (or 46 depending) in the "where from" part.

Good luck,
OM

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by kinneym_98_98_98 In reply to

well, neither of your answered helped me.
had alrdy tried the repair/install IE

Just tried the User.exe replacement. And that only placed me one step behind now I get a spool32 error on startup. Can't start my computer up in any mode. I get the error right away when the GUI loads. loose my keyboard response. Tried with boot disk and still got it. so what do you suggest now?

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by Oz_Media In reply to User.exe error in IE

Sounds like the spool service is dead.
This APPARENTLY happens when you replace the incorrect version of user.exe.
"If you don't specify the proper location to extract this file from, it will be pulled from the mini.cab file. This will render the machine unbootable. So, if you need to replace this file, you should specify the exact location by putting in X:\Win98\Win98_42.cab (or 46 depending) in the "where from" part."

You can replace the spool service the same way, using SFC.EXE from the RUN prompt. You should be able to boot in to safe mode right? Press and hold or tap F8 repeatedly at boot.

At this point, I would recommend reinstalling the OS, without reformatting, by just running setup from the Windows disk. Setup will search for any missing or incompatible SYS files. You won't be able to use the CD Drive in Safe Mode, if you can't get a normal boot, run the Win98 setup disk to get to a DOS prompt with CD Driver loaded.

Have you tried restoring the default BIOS?

NOTE: The Dr. Watson report doesn't mean MS engineers will help, it just send them an error message. If it is a massive problem, they'll issue a fix.

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by Oz_Media In reply to

If you can boot normally, remove your printer and other peripherals. Click START>RUN and type msconfig When the config window opens, click the startup tab and disable anything you recognize that isn't needed to START and RUN windows.

Antivirus, Printers, etc.

Good luck
OM

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by Oz_Media In reply to

ONE MORE THING !!!!!

If you rerun setup, when you see the Run Setup AGAIN? dialog box, select RESTORE CHANGED or CORRUPTED FILES then click NEXT.

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by kinneym_98_98_98 In reply to

k well heres the problem I can only run from the boot disk. I finailly isolated the error that wasn't letting me use it. can't run SFC.EXE from dos I already tried its strickly windows based. I will try to extract it again from the win98_46.cab hopefully it works this time.

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by kinneym_98_98_98 In reply to User.exe error in IE

ok heres the update computer's back to running normal. I had to reinstall windows 98 SE. Still get the error. I don't have any ie enchanements except yahoo! companion and a Microsoft Search tool that snuck in that I can't get rid of. Trust me I've tried lol.

I still get the error for IE tho. Not sure on where its coming from but now its more often after I took out my Download accelerator.

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by Oz_Media In reply to User.exe error in IE

Do you still have IE6 installed? If so, there ar a couple of updates on the MS site. They MAY help.
Personally, I'd find an old game or something with ie5 on it and install that instead.

Glad to hear your running again,
OM

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by kinneym_98_98_98 In reply to

Needless to say then I'm stuck in my own trouble. Wish I knew where the heck that error was truly from. oh well thats what ya get on somethings I suppose.

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by Oz_Media In reply to User.exe error in IE

A good place to research problems like this is at Googles newsgroup section.
http://www.deja.com

You'll see what I mean when you search for answers. DEJA also accepts boolean phrasing (if you know Boolean phrasing) to help refine the returned hits.

I would also STRONGLTY recoomend running ADAWARE for inadverntently installed spyware. It's free, fast and works well, you may be surprised at th crap it finds!
http://www.lavasoft.nu

Good luck, let me know how it goes. Sorry I couldn't be more helpful. :-(

OM

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