General discussion

Locked

User's Calendar in Outlook freaks out

By twest ·
I have a user whose exchange mailbox has the following problem: Whenever you try to access his calendar for any date past June 18th, Outlook completely locks up. This happens from the users machine when he is logged into Outlook, or from any otheruser machine that tries to access his Calendar on a date past June 18th. For example, his assistant has access to his calendar and several other users' calendars. She can use her calendar fine, and all of the other users as well. However, when she accesses his calendar and tries to go to a date beyond June 18th, her Outlook client locks up as well. Outlook Web Access works fine for the account in question, only Outlook has the problem. I have assumed that this is an exchange issue with hismailbox since no-one else seems to be having this problem, and since OWA works fine for the user in question. I have checked the system and applications logs on both the exchange server and on the client machines, and they list nothing about this problem. We are using Outlook 2000 on a Windows 2000 client. The server runs exchange server 5.5 SP4 on a Windows NT Server with SP6a. I have checked the task manager on several machines when they have experienced this problem and have seen that the processor maxes out to 100% when Outlook locks up.

I have reduced the size of this user's mailbox via archiving old items. I have tried copying his calendar to a .pst file and reading it from there. When I tried that the computer still locks up. I have rebooted the exchange server. I have tried deleting all of the appointments on June 18th. None of this has worked. I am considering saving everything to a pst file, then deleteing and re-adding his email account, but would like to avoidthis. Please help.

This conversation is currently closed to new comments.

8 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

User's Calendar in Outlook freaks out

by DKlippert In reply to User's Calendar in Outloo ...

Strange! Try scanpst.exe

Collapse -

User's Calendar in Outlook freaks out

by twest In reply to User's Calendar in Outloo ...

Poster rated this answer

Collapse -

User's Calendar in Outlook freaks out

by Alpha-Male In reply to User's Calendar in Outloo ...

You could try this:

Back up all mailbox information by downloading messages to a PST. Personal Folders can be added to your profile by selecting Services from the Tools menu and choosing Add.

In the Outlook client, select Import and Export from the File menu.

Follow the Import and Export Wizard and select Export to a File.

Select a file name and select Calendar as the file to Export from.

Delete the Calendar folder; to do this, start an Exchange Client from the command line by typing exchng32 . The calendar folder can be deleted from the Exchange Client because it is viewed as a standard folder and not a required Calendar folder.

Recreate the Calendar folder by starting Outlook from the command line using Outlook /resetfolders .

Move all messages back from the PST to the mailbox. From the File menu, choose Import and Export and follow the Import and Export Wizard to import the Calendar data from the file created in steps 3 and 4 above.

Let me know if this helps! Good luck!

Collapse -

User's Calendar in Outlook freaks out

by twest In reply to User's Calendar in Outloo ...

Poster rated this answer

Collapse -

User's Calendar in Outlook freaks out

by maxwell edison In reply to User's Calendar in Outloo ...

I think you have a corrupted Reminder on a Calendar item. Everything else works because the Reminder is affecting only the root Calendar and not any subfolders or public folders. Reminders execute only from the root Calendar.

You can resolve this by useing the /cleanreminders switch.

To use /cleanreminders, you'll need to have, or make, a shortcut to Outlook you can add a command-line switch to. The easy way to do this is to go to the Desktop on the user's workstation, right-click and choose New | Shortcut. Follow the Create Shortcut Wizard's directions, and when it asks for the target application, browse to find Outlook (probably in C:\Program Files\Microsoft Office\Office) and double-click on it. Before you move on from the target application page, however, add /cleanreminders to the end of the specified command line. Click on Finish and you should find the shortcut on your desktop.

Once you've created that shortcut, go ahead and run it. You probably won't even notice a difference, and you'll wonder if it worked. It probably did, and the user will be able to access her Calendar folder again. You won't need to run this shortcut again because once the reminders are cleaned, they're cleaned.

----------

The preceding answer was found at the Web site, "Ask the Exchange Pros". take a look at the site. It has a lot of great information.

http://www.devx.com/premier/mgznarch/exchange/2001/04apr01/ap0104/ap0104.asp

Maxwell

Collapse -

User's Calendar in Outlook freaks out

by maxwell edison In reply to User's Calendar in Outloo ...

Of course, REMOVE SPACES from the pasted URL.

Maxwell

Collapse -

User's Calendar in Outlook freaks out

by twest In reply to User's Calendar in Outloo ...

I tried all of these, but nothing seemed to work. I finally ended up copying everything I could to a pst file, then making note of all the recurring appointments that the user had (since I could get to the next two weeks in Outlook Calendar). ThenI used OWA to access any of the non-recurring appointments. Then I deleted his account, re-added it, copied all of his mail, contacts, etc back into his online mail folder, then totally recreated his calendar. I was saving this for a last gasp, but I was pretty sure that it would work, and it did. Thanks for your answers.

Collapse -

User's Calendar in Outlook freaks out

by twest In reply to User's Calendar in Outloo ...

This question was closed by the author

Back to Software Forum
8 total posts (Page 1 of 1)  

Related Discussions

Related Forums