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Users can't delete emails out of Outlook

By tomg ·
We recently upgraded from Exchange 5.0 to 5.5 and now none of the users can choose "delete all emails and subdirectories in the Deleted Items folder" without Outlook hanging. Users can, however, delete each email separately, by selecting it and deleting manually.

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Users can't delete emails out of Outlook

by sgroner In reply to Users can't delete emails ...

What Outlook Client are you using. There was a new version that should have come with your Exchange 5.5, if not make sure you are running atleast Outlook 98 with the latest patches. That should solve your problems. Microsoft made a few changes, not sure if that is one of them, but they recommend upgrading the client as well to fully support 5.5

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Users can't delete emails out of Outlook

by tomg In reply to Users can't delete emails ...

Yes, this is the logical answer and one I had already checked out. We are on the latest version of Outlook98.

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Users can't delete emails out of Outlook

by mcessna In reply to Users can't delete emails ...

The previous answer is good but also make sure that you have the latest Exchange SP installed.

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Users can't delete emails out of Outlook

by tomg In reply to Users can't delete emails ...

We installed SP3 (the latest) when we upgraded.

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