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Users vs IT (How many IT resources per users is enough?

By gleano ·
I wanted to apologize if this topic was already asked and discussed. I wanted to find out some other opinion regarding on how many IT resources it takes to manage per employee.

Also, I?m trying to look for recent studies out there that can point me out to this information.

Thanks and again I want to apologize if this topic was already discussed.

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Personnel Studies

by BFilmFan In reply to Users vs IT (How many IT ...

It varies a great deal on exactly what IT functions, hardware and software you are supporting.

Rand corporation does a lot of this work. Most of the studies are very expensive to purchase, usually in the $1000 range PER study.

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No set answer

by JamesRL In reply to Personnel Studies

Even if you are doing an apples to apples comparison, no two environments are the same.

Gartner's methodology includes comparing the functions in certain industry sectors (SIC) and by technology usage profiles (Type A companies use Tech to strategic advantage, Type B are in the middle, Type C are technologically conservative and see IT as a cost centre). Even then Gartner used ranges.

Other factors - technological complexity, standardization levels (is everyone using the same versions), use of automated support systems.

Its very complicated.

One simpler method is to look at the cost of IT relative to the revenue of the company. Type A companies - upwards of 15%, Type C companies - about 5%.

James

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Six per user

by CharlieSpencer In reply to Users vs IT (How many IT ...

At least six IT personnel per end user; I have a couple of buddies who are job hunting :-)

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