Hello, my role in the company I am at is a tier 1 helpdesk tech. I have worked tier 2 desktop support before but had to accept a lesser role due to lack of employment options but I have several years of experience in the industry. -just some random backround info
Anyway, my question, I am looking for a utility or script that can be used to look up basic computer information of any user that calls in; IP address, mac address, computer name, serial number of the workstation, client side app verstions… etc etc. The more the better. Alot of the users I deal with don’t have english as their first language so getting this info has been my biggest challenge, let alone some users inability to follow simple instructions on how to give me this information. I do know different areas of diferent applications to get some of this required information through lotus, AD, server logs etc, for example, I can find the name of the workstation of last workstation that was assigned to a user in lotus notes… ping the name and get the ip address etc etc.. but this is time consumeing. What I was looking for was something that I can do a general search given a particular string, give it ip address, phone number assioated with the account in AD, user name, display name, whatever… does such a utility exist?
I did work for an org in the past that had a tech created utility that did this but was in the very eairly stages of development and was extremely specific to the org we were working for.
things to note;
-general elevated privlages in AD
-basic understanding of scripts and how to edit them
-nothing to be installed client side only on the tech’s side
