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Vanishing e-mail

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by jbortner

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We are using SBS 2000 for our Exchange server, and W2K Pro on our workstations. After many small changes to the Exchange settings to access POP3 mailboxes, my incoming mail is now disappearing a few minutes after I receive it. If I put the mail in personal folders, it is safe, but if I leave it in the In-box it disappears soon afterward. Is there some setting that I could have changed that clears my In-box after a 10 to 20 minute interval??

14 replies

by aavakian

I would check the view in your outlook and make sure it isn't only showing unread messages. Also check the rules wizard to see if any rules are moving them, Can check the autoarchive settings too. Another thing to try would be to open up this mailbox on another workstation or open another mailbox on this workstation to see if it is the mailbox that is having the problem or if the Outlook client on this machine is the problem.

by jbortner

The view menu is set to show "messages" (the first option). There are no rules set at all. I have uninstalled and reinstalled Outlook on this computer. This is my laptop and this issue only seems to be effecting me. All other users are operating normally. Any other ideas?

by dmiles

This sounds like one of two things
1)Open Outlook-Select Tools Wizard,then check the rules to see if you have settings that will move emails after receiving
2)Delivery option within outlook setup to deliver to personal folder instead of mailbox will move to pst and remove it from the message store to exchange server

by jbortner

There no rules set. The delivery option is set for mail box, not personal folders. Any other suggestions?

by Member 35772270

Check the setting on the pop3 server, I'll bet it is set to delete the messages from the server after its's been read.

by jbortner

I'm not sure where you are referring to. The pop3 server is at the ISP's location. We are running Exchange Server for local e-mail, but all of my messages, including those addressed to my business address and those sent to my residential address are disappearing. I do not see any location where I have the option of removing e-mail after it is read----however it wouldn't be the first time I have overlooked something like this. If I get these messages at my home computer, this does not happen, so it has to be a setting either on our local server, or on my laptop.

by Member 35772270

What i am saying is that. You can only have 1 configuration of exchange at a time. Example If outlook is configured for both exchange mail and POP3 then the user will have to be prompt to select which configuration to use. With exchange and pop3 the system administrator/ISP has the option to delete all messages after they have been delivered/read. In exchange the messages are kept on the server, based on available storage space and mialbox size or delivered to your personal folders. With POP3 during the configuration of the client interface the options are download all messages, leave messages on server, delete meassages after they have been marked a read, download messages and keep a copy on the server. The system administrator/ISP can limit some of the available options by not allowing the server to store messages on the server.

Bottom line somewhere between the client interface and the Server, the option to delete the messages after they have been marked read has to be change or they will need to be downloaded to the client if you want to keep them.

by jbortner

What you are saying makes sense, however, I can't see any place in Exchange that will do this. There are no limits set on the mailboxes, and no policies set. All of the Pop3 mail is marked to leave a copy on the server. I keep going in circles on this----I may have checked a box somewhere that is responsible, but I can't seem to locate it.

by aavakian

Have you tried to open this mailbox on another workstation to see if it does the same thing? It could be a corrupt mailbox and if it is you might want to export all the data out to a .pst file and recreate the mailbox and import the data from the pst file back into it.

by jbortner

This week all of my co-workers are in Chicago and they have their laptops with them, so I can't try this mailbox on a different system. However I created a different profile in Outlook that did not include the Exchange server, and this profile worksOK. That indicates that the problem is in Exchange. I then opened the original profile and changed the delivery option from "mail box" to "personal folders". Now mail goes to the "inbox" in personal folders and it does not disappear. I still don't know where to fix the problem in Exchange though.

by flor_sykes

You may also want to check your setting for archiving of your inbox, it may be set to permanently delete. You can undo this setting by right clicking the inbox then click on properties, choose the auto archive tab then unclick d permanently delete.

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