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VANTAS 3000 SCANNER INSTALLATION

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by vikkie12

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HAVE BEEN HAVING PROBLEM WITH SYSTEM LOCATING SCANNER. CALLED MICROTEK AND THEY EMAIL ME AN UPDATE. EVERY TIME WHEN I GO TO PROPERTIES IN MY COMPUTER AND REMOVE IT AND TRY TO REFRESH IT LOCATES THE SCANNER AND TRIES TO INSTALL BUT THE COMPUTER KEEPSFREEZING UP. WHY DOES THIS KEEP HAPPENING?

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by support

first i would wonder if you need to install the update if the scanner is working properly.

second it does depend on whether it is a USB scanner or a Parallel port scanner and the reason could be if you are using a parallel port scanner and your basic input/output system (or BIOS) settings are not correct then you will get this problem. (please note entering the BIOS is very dangerous and should be left to experienced users)

third i would check if the scanner is conflicting with any other hardware (click into control panel then system properties) in there you will find your scanner listed ....... goto the properties of this and click the resources tab and view if it is conflicting.

I hope this helps!

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