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Veritas Backup hang w2k server

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by zainalb 1 view

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Hi
My office using win2k sp2, Exchange 2K sp1, Veritas 8.5 with ofo,remote agent and exchange agent.
When I doing a full backup for my server including 2 remote server it will hang when the backup process rich 98% or 99%. No error reported in theevent viewer or log. I need to force shutdown ie using the reset button. By the my server is running Norton AV for exchange and NAV CE. Any expert or whoever experience this before? I can't get anything from Veritas website.
Thank you in advance.

8 replies

by ann777

Actually on the veritas site... I found the exact problem:

TechNote Summary:
TechNote Title: How to automatically respond to informational alerts in Backup Exec for Windows NT and Windows 2000 version 8.x.
TechNote ID: 235873
Last Updated: April 19 2001 10:01 PM GMT
Related Documents: TechNote: 192055 - When performing a backup operation with Backup Exec for Windows NT v8.x, v7.3, v7.2 or v7.01 using a DLT or Travan tape drive or a tape drive controlled by RAIDirector, the backup hangs at 99% until the user responds to a tape eject prompt

This information in this TechNote applies to:
Products: Backup Exec for Windows NT/2000 8.5, 8.6, SBS 8.5, SBS 8.6

Subject: Application - Alert
Application - How To

Languages: English

Operating Systems: Windows 2000 Server 5.00.2195
Windows 2000 Advanced Server 5.00.2195
Windows 2000 Datacenter Server 5.00.2195
Windows NT 4.0 Serv, 4.0 Wkst
Windows NT Small Business Server 2000

http://seer.support.veritas.com/nav_bar/index.asp?content_sURL=%2Fsearch%5Fforms%2Ftechsearch%2Easp

Search Product: Backup Exec for WinNT and Win2000

Windows Platform: Windows 2000 Server

Search Phrase: Backup hangs

If I had your e-mail I could e-mail the solution to you. But if you input the above, you'll get the solution.

It is document number 253873 .

by zainalb

Not this, because I don't put the option to eject my tape when finish backup.
BTW thank you for your answer

by ann777

The error is occurring because that option is not set. You have not followed the fix which is a couple of registry edits.

by maxwell edison

Download the newest version of Backup Exec and install it.

I believe that's Version 8.6 build 3878.

I've read reference to that resolving the halting issue you're experiencing.

Maxwell

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