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Video Problems

By thecomputerguy74 ·
I have a user who has an ATI Rage IIc Video card. When rebooting the PC, the background is black and the icons and text set to large. If you go into display settings, you can change the settings which will fix the size problem, but the colors are still off. If you don't change anything in display settings, the text/icon sizes will revert to normal eventually, but color remains off.

If I connect to him remotely, I do see the problem with the black background, but after that is changed and text/icons change back to normal, the system looks fine from this end.

I have tried updating drivers and ran a virus check, with no luck. I am hoping that someone might no a cause of this that might not involve hardware changes, because the user is at a remote site, and I don't want to bring him down for any period of time if I can avoid it.

(The user also complains of fuzzy text and a red tint, and he going to test with a different monitor. Sounds like a coincidence, but without being there, I cannot say.)

Any help would be appreciated. Thanks.

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Video Problems

by dmiles In reply to Video Problems

Check to make sure monitor setting is SVGA,also try adjusting the refresh rate whic may be set to high for the monitor

The display card could be causing the problem,depending on the version of Direct X,that is installed on the machine

The display card may have some compatibility issue
What Operating System driver version seems to be incorrect.

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Video Problems

by thecomputerguy74 In reply to Video Problems

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Video Problems

by TheChas In reply to Video Problems

For some of the Rage Cards, ATI made several different versions.
Make sure that you have the correct driver for the specific BIOS chip on the video card.

Chas

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by thecomputerguy74 In reply to Video Problems

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by Pinoy_Teknik In reply to Video Problems

Check the Monitor Driver...If your Monitor is Plug and Play you will see it...reconfigure it with the driver...

SYRUPHIN?

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Video Problems

by thecomputerguy74 In reply to Video Problems

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by steven In reply to Video Problems

Let the user open paint and make a blue, red and green block. It sound like it could be the blue gun in the CRT tube. If he/she can see the blue, red and green it is not the monitor.

The fuzzy text and red tint would also indicate a faulty tube.
Good luck.

Steven Naude

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Video Problems

by thecomputerguy74 In reply to Video Problems

I apologize for taking so long to respond. It turned out to be the monitor. Thank you for your help.

And I thank everyone else for their advice. It was all helpful, as it helped me to isolate the problem.

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by jjanani In reply to Video Problems

If you already updated the VGA driver then still no improvement its time to test the hardware, you've to buy another VGA card or borrow from a friends, replace the ATI & remove its driver then install the other card including its driver...boot..
asyou know sometimes manufacturing faults is unavoidable..

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by thecomputerguy74 In reply to Video Problems

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