By nishnoshnish ·
Hi. I am pretty sure I got a virus because: I am now unable to see the desktop icons or task bar or anything. I have to use windows task manager to open something. When i restart my computer the only thing that appears on the dektop is a screen that wants me to buy their anti virus software. But this anti virus software looks to be quite obviously the VIRUS. I have looked at heaps of methods to get rid of the virus. I have used my anti virus software, sophos, but it never finishes the scan or it has hundreds of errors. I have also tried restarting in "safe mode" but i am unable to log in because my password doesnt work, and i dont know the admin password. I downloaded some anti virus thing that only works if i restart with command prompt (i cant do this because i dont have admin password) and after this downloaded everything seemed to go back to normal; the icons and desktop cam back. However i restarted the computer only to find the same problem reacurring again. I then went into add/remove programs to remove the virus thing that wants me to buy its anti virus stuff. I have tried my anti virus software but same errors occuring. And now I am unsure as to if this virus is gone or not. Please help!


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All Answers

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I hope you have a back up of your programs and docs.. :)

by Peconet Tietokoneet In reply to Virus

Download and burn Killdisk to a cd:
Put in the Killdisk cd in your cd/dvd drive and do a format of your drive to get rid of this virus. Once done then load on your Windows system disk and all of the updates etc, etc.

Please post back if you have any more problems or questions.
If this information is useful, please mark as helpful. Thanks.

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by nishnoshnish In reply to I hope you have a back up ...

thanks. If the only option is to reimage the computer i may as well get the IT to do it for me because it is owned by the company.
Thanks for replying, it was good advice.

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No problem. :)

by Peconet Tietokoneet In reply to thanks
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by computechdan In reply to I hope you have a back up ...

kinda like shootin a squirrel with a cannon

this type of malware is often easily removed with free tools such as malware bytes

however since this is a company owned system you should ask your supervisor for assistance

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Is there an IT dept?

by IC-IT In reply to Virus

They could easily slave the drive and destroy the malware.

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