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Virus Found In Vendor SW Should I Proceed To Allow This Installation?

By Virgoan ·
My user requested me to install for him the vendor software driver but Trojan horse.dropper.agent.mpw was found in the CD! Thus, i refused to proceed and insisted my user to ask for another clean software for installation.

Then, vendor replied in email with his instruction that i must temporary disabled the antivirus and claimed that trend and norton do allowed his other customers to install. He said AVG was too sensitive towards that kind of virus!!! Moreover he has no other solution for this issue according to his principle...

Again i rejected the installation but user informed me that this vendor is the only supplier for our company equipment - microscope.

I would like to hear from you...what should i do now? Proceed as instructed? Continue to reject it?

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Some anti-virus software

by Darryl~ Moderator In reply to Virus Found In Vendor SW ...

give false positives....I've had it happen.

I'm not a big fan of AVG as I find it doesn't detect as many viruses as some others do.

I think I'd install another anti-virus program, disable AVG, and try the installation again to see if it detected anything. Avast has a pretty good home edition which is free. If they both detected something, I think I'd want to talk to one of their other clients that "have" installed the software & hear what they have to say about it.

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I take the call!!!

by Virgoan In reply to Some anti-virus software

thanks for your reply but i take the final call; refused to let user to install and vendor with no choice must give me another solution eventually!!! :)

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It happens

by seanferd In reply to Virus Found In Vendor SW ...

To be really sure, check with AVG - they may be able to give you a direct answer, and also provide virus definitions that will not give false positives on that software in the future.

Chances are that it is a false positive, especially if the vendor is trusted. Occasionally, though, malcode does end up in some vendors software or hardware. Try scanning the CD with a different AV. But if the vendor says it is OK, it probably is, as it is likely an infected install disk would have been reported before, unless this is a very new release.

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i take the final call!!!

by Virgoan In reply to It happens

hi, thanks for your reply but i take the final call; refused to let user to install and vendor with no choice must give me another solution eventually!!! :) but then i quite agree wth you that avg had the false + result!!! anyway, i will eveluate others' good choice of antivirus software for company also.

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Customer Equipment, Customer provided software...

by C F USA In reply to Virus Found In Vendor SW ...

Keep a copy of your findings, and his/her request to install anyway. All you can do in a situation like this.

I too have had false positives, and that *may* be what this is.

Proceed as instructed as long as you have CYA.

Good luck and let us know how it turned out.

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i take the final call!!!

by Virgoan In reply to Customer Equipment, Custo ...

thanks for your reply but i take the final call eventually and vendor with no choice needs to provide me with another solution for this :) anyway i might evaluate another good antivirus for my next purchase for company. keep inform me with your good suggestion of other good antivirus software please...thanks a zillion.

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