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By sweetviolets ·
I received an email at home, that I DID NOT open, But I believe someone at home did. My friend received the same email (someone who knew both of us?)and her Norton Antivirus caught the virus before it caused any damange. Mine did not. I cannot access Norton, it stays up for a few seconds then closes itself. I have gone to Symantes and downloaded all the fixes for trojans and worms, they all say I am not infected. Even the scan that Symantec offers to anyone came up with no virus detected. Onereally strange thing though, it keeps telling me I need to upgrade ex[plorer, that mine is 5.0 or less. and that I must have allow active x, but in actuality I am using Explore 6.0 and I have active x enabled. Any ideas out there? I have scanned thecomputer with my recovery disks and still the computer says no virus. Any idea how I can fix this?

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virus protection disabled

by fred07 In reply to virus protection disabled

What subject was email and entire name is important. add to comment

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virus protection disabled

by sweetviolets In reply to virus protection disabled

I do not know, I deleted it immediately. The thing is I did not know there was a virus attached, my friend called me immediately to tell me she had received an email with a virus and ask if I knew the person that sent it to her, not knowing that I had received the same email. I checked my messages in Outlook Express and saw that it had already been read, but had no notification or sign of a virus until I attempted to use my Norton Systemworks and it kept closing on it's own. At this point Iam ready to reformat my drive, but do not know if that in itself will rid me of the problem. To compound the situation I deleted Norton, thinking I might be able to reinstall it but it will not reinstall. Also my drive (40 gig) is partitioned into2 20 gig drive, can I just reformat one drive (the C drive) or must I do both if I decide to go that route.

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virus protection disabled

by gdishar In reply to virus protection disabled

You can go to McAfee Online and do a virus scan for free. You do not have to sign up for McAfee. I also ran into the same problem with Norton. Once McAfee finds the virus, it will offer fixes.

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virus protection disabled

by sweetviolets In reply to virus protection disabled

Thank you, I will try it at McAfee, but when I try to do anything even online that has anything to do with virus protection even Explorer will close down on me. I was able to do it through Norton by moving really quick, and after numerous attempts. I will leave this open if anyone else has any other suggestions.

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virus protection disabled

by fred07 In reply to virus protection disabled

Save all you can to cd or floppy and go ahead and reformat [full] and do a repartion as viruses do travel.
In uninstalling and reinstalling you may have corrupted your registry, hence the lockups.
A worm or trojan will affect your ie as you describe as well as a virus.
After you have done the complete full format and reinstallation, BEFORE putting your info back in from backup, run virus scan on all backed up media and any other media you used or is suspect.
I use Norton Sys works as well as SpywareNuker to scan for viruses, worms, trojans, maleware, keystrokers and hacker script. Yes it costs for these programs. I just look upon it as part of the cost [insurance] of the web.
Make sure your bios virus checker is always engaged to protect your MB from viruses.
Hope this helps.

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virus protection disabled

by sweetviolets In reply to virus protection disabled

Have not done this am still trying to find a fix. Hve a lot of songs on my computer and I don't want to lose them if I don't have to. Have gone thru all the fixes at Symantec but none have worked. No matter what they say there is no virus. I am baffled.

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virus protection disabled

by n4whk In reply to virus protection disabled

If the scan at McAfee doesn't correct the problem then I would pull the HD and install it as a slave on another PC with up-to-date virus protection. It should detect if there is a virus there and clean it up or delete it.

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virus protection disabled

by sweetviolets In reply to virus protection disabled

I have not tried this, do not have another pc I can do this with.

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virus protection disabled

by jjewelzz In reply to virus protection disabled

This may be a bit of a long shot but I came across someone infected with the latest Bugbear virus this week and it did not allow him to open his virus scanner (Vet) or go to the symantec/norton or vet websites - all others OK.

Details are here ifyou are still having problems:

http://vil.nai.com/vil/content/v_100358.htm

including removal instructions. Hope this is of assistance.

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virus protection disabled

by sweetviolets In reply to virus protection disabled

Tried this did not help. still says I do not have a virus

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