Hi folks,
I own a small shop and have a customer demanding warranty work be done on a system that was infected with a few Trojans which I removed successfully.
My customer came to me a week later Via a phone call insisting I repair the newly re-infected PC because the AV software [ AVG Free version]I supplied and installed did not catch this new infection, I used this AV software as the customer did not have any AV software of there own.
Does any have any thoughts and perhaps some direction with implementing a clause in my warranty that states what virus removal warranty covers???
Thx
OOOOOHHH ??????Happy 2005!!!!
