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Virus Shutdown Laptop

By spm9928 ·
I am trying to remove a mean virus from a toshiba laptop. When the laptop starts up in normal mode or last known good configuration it goes straight to "the blue scrren" telling me that a trojan virus has attacked the laptop. When I start in safe mode I have no pointer movementform the pad and even when I tab over to the "start" menu and hit enter I can't get the programs to list so that I can run Norton. How should I approach this issue?

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by Black Panther In reply to Virus Shutdown Laptop

does it mention any details about the type or name of the trojan virus??

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by HAL 9000 Moderator In reply to Virus Shutdown Laptop

Put the Norton's CD in the CD/DVD drive and boot off that. You can then do a plenary AV scan from the CD which should remove the worst of the problems.

If you have a Floppy and another computer you can as a temp measure load 98SE onto it and Norton's and update it to the lattes AV levels then create a Rescue Set. this should take 10 Floppies and then use this Rescue Set to perform a AV Scan on the LT and remove all the known Infections from the system.

But like Panther said do you have any idea of what it is that has been caught as the removal procedures vary accordingly and even a scan that removes the infection may not make the unit usable again.


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by dmiles In reply to Virus Shutdown Laptop

If you have the name of the virus look at Symantec web site to locate removal tool for that virus,it will provide instructions on how to remove

The second option would be to create a virus rescue diskette from the install disk of Norton,use the disk at startup,if all fails the last option would be to backup files that you can and wipe the drive clean,if you have tried removing virus,adn had to reboot computer you may have let the virus migrate to which may not be able to remove therefore you need to wipe drive and so a fresh install

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by jdelgado In reply to Virus Shutdown Laptop

I had a recent problem similar to yours. My suggestion would be to run virus scan through DOS. I'm not sure how it would be done with Norton, you might call etch support and have them walk you through it. But i do know you will have to start up in safe-mod with DOS.


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by johnsimchick In reply to Virus Shutdown Laptop has a vcleaner you can download, Microsoft has their malicious software to download, McAfee has Stinger. Of course you will have to use a friends computer to do this.
I try to keep all three updated and copies on a USB flash drive. All these programs can be run in the safe mode. Copy them to a CD-R for Windows 98, ME and Windows 2000.
If you found a mouse with a ps2 port, you might be able to use it in SAFT mode. Otherwise TAB to the START button, use your arrow keys to navigate from there.
Good Luck

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by greyseal96 In reply to Virus Shutdown Laptop

It seems that the virus loads as soon as the computer starts to boot. What I like to do is load in a small OS or pre-installation environment (PE) so that I can run the box out of the ram and then access the hard drive without booting from it. I recommend Bart's PE. If you have a legitimate copy of your Norton AV program, Bart's PE will let you make a plug-in that will allow you to scan your hd and delete any files that the virus is using. This is helpful when the files have had security restrictions placed on them which prevent them from being deleted within Windows. You can bypass the security and view and delete the files. The PE is a pretty handy utility--a lifesaver. Give it a try.

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by wlbowers In reply to Virus Shutdown Laptop

I would remove the drive and install it in a external usb caddy.

I then can plug it onto a system and do the scans as an non boot drive.


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by BorgInva In reply to Virus Shutdown Laptop

There is always more than 1 or 2 or 3 ways to find and fight a virus..... Try another here.

As of 4/23/05

To completely avoid spyware and viruses, turn PC off. Truthfully.
If you really want to use it, prevention with running programs are best. Read their docs on how to use them and update them. All these are FREE.

ONLINE VIRUS CHECKS, no software install required other than an Active X component if required (some do removals):
Symantec Security Check
Panda ActiveScan
Trend Micro Online Virus Scan
Trend Micro Housecall
Virus Threat Center Blog
McAfee Virus Removal Tools

ZoneAlarm Spyware Check


Free avast! 4 Home Edition
AntiVir? PersonalEdition Classic
BitDefender Free Edition v7

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by BorgInva In reply to

Bug Off
HijackThis 1.99.1
Ad-Aware SE Personal edition
Microsoft? Windows AntiSpyware (Beta) [I believe updates are done through Windows Update)
Spybot Search and Destroy 1.3
SpywareBlaster 3.3
X-RayPC Spyware Process Analyzer 1.001


MSCONFIG (not on W2k)
Use RUN and type MSCONFIG and then hit ENTER
Use these programs too
Startup Monitor
StartupRun v1.22


ZoneAlarm (one of the BEST, even for free)
Sygate Personal Firewall 5.x (never used myself but it is a good one)

Symantec Security Check

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