Hi guys,
I have a problem that I know is down to a virus.
I downloaded a file which I thought was a plugin for Photoshop and the file was zip format.
I opened the zipped file and it contained an .exe file which I scanned with Mcafee, the scan came back with no problems with the file and I opened it. Then the screen went went all multicoloured and froze. I rebooted and got the blue screen of death.
I have run the recovery tools and get no joy with startup repair or system restore.
Windows memory reported no problems with the memory and I can view all my files in the command prompt window. I cannot start my laptop in safe mode either (BSOD)
ERROR CODE 0x0000007E (0x0000005,0x85D98113,0x8B36B780,0x8B36B47C)
Please can you help me to recover, need my laptop for work?
I am using my other laptop which runs Xp so I can download files.
The laptop I need to get working is running Vista.
Any help please!
Many thanks
Glyn
