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Vista Mouse & Keyboard not detected after Idle

By mattjames3 ·
My office is having issues with their newly updated systems. We have
installed Vista on all of our machines. When anyone leaves their
computer for an extended period of time, Vista will automatically log
that user out. When the user returns to their computer, the mouse and
keyboard are not detected. We have to do hard reboots to get everything
connected again.

Any ideas as to how to solve this? Thank you!

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All Answers

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Have you checked the BIOS?

by ThumbsUp2 In reply to Vista Mouse & Keyboard no ...

There are settings in the BIOS to allow a machine to be "woke up" from mouse or KB activity. If those are turned off, the computer won't wake.

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We have this problem on campus...

by boxfiddler Moderator In reply to Vista Mouse & Keyboard no ...

with our Vista machines. We have set them not to sleep, not to hibernate, and not to shut off the monitor or hard drives, ever. This has done the trick on all but 2 of the machines.

Sorry, without a Vista box in front of me I can't walk you through the settings.

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Go into "Power options" in the control panel.

Start > settings > control panel. Click on "power options", in here go to "high performance" and mark the two sections as "never".
Make sure you have ALL updates relating to Vista installed.
In the Usb section of the bios make sure that "legacy" is marked "enable", then click on "save and exit".

Please post back if you have any more problems or questions.

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