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Vista Premium 64 - Windows Update

By ACGPHX ·
Recently (within the last month) a laptop with Vista 64 Premium installed stopped beign able to receive updates via Microsoft's Windows Update. The intial indicator when the user logs in is that the system tells him that it cannot contact to the Windows Update server.

I've uninstalled the Anti-Virus software (Avast)

I've restored the system back 1 day (without success) 1 week (without success), 1 month (without success) and the problem continues.

I've tried the BITS repair tool without success.

I've tried the CHECKSUR windows update repair tool without success.

I receive the error code 80070081 which is pretty useless.

I can still get to the web and move around as needed. The only limitation I seem to have is Windows Update not working properly.

I've run malwarebytes and found nothing.

Any pointers would be appreciated.

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My first question would be...........

by ThumbsUp2 In reply to Vista Premium 64 - Window ...

Where is the Windows Update server at? You said the user gets notification when logging on that it can not contact the Windows Update server. Since Windows doesn't normally notify people upon login that it can't contact the server, I have to suspect that something somewhere has been set to push updates out from a different server, like maybe WSUS.

Is this laptop on a domain? You didn't give us any details to work with.

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stand alone system

by ACGPHX In reply to My first question would b ...

the laptop is stand alone and has never been part of a domain, no new software has been loaded. The last thing loaded perhaps 2 months ago was malwarebytes. The user has a desktop (which is networked to his domain) with the same software setup (AV, Anti-Malware, Office revision, etc.) that isn't experiencing this issue.

I found the login message out of place too. How would I determine what server WU is looking to? Is there even a default regional server?

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A couple of checks

by Jacky Howe In reply to Vista Premium 64 - Window ...

Windows Update Troubleshooter

http://v4.windowsupdate.microsoft.com/troubleshoot/

Click Start, type services.msc in the Start Search text area, and then click services.msc in the programs list. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

Double-click Windows Update.
If the Startup status is Stopped, click Start and then click OK. Its startup type should be Automatic (Delayed)

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unfortunately no luck there either

by ACGPHX In reply to A couple of checks

The server is set to Autmatic (delayed) and was running. I restarted it just to be sure and tried to access WU again...no success.

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OK

by Jacky Howe In reply to unfortunately no luck the ...

Click Start, type services.msc in the Start Search text area, and then click services.msc in the programs list. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

In the right-pane, scroll down to the ?winHTTP Web Proxy Auto Discovery Service?. Right-click and select ?stop?.

Start Windows update. If it works disable the ?winHTTP Web Proxy Auto Discovery Service?.

Did you do your malware scans in safe mode with System Restore turned off.

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ok

by ACGPHX In reply to OK

I do not do my malware scans in safe mode.

Unfortunately the winHTTP Web Proxy Auto Discovery was set to manual and not running.

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Well

by Jacky Howe In reply to ok

Running in Safe Mode loads a minimal set of drivers for the Operating System. You can use these options to start Windows so that you can modify the registry or load or remove drivers.

If MBAM is up to date it should have found something but you never can be sure these days.

Download Spybot - Search & Destroy and install it. Update it and run it. http://www.safer-networking.org/en/download/index.html

Also run this Rootkit Revealer GMer
<a href="http://www.gmer.net/index.php" target="_blank"><u>Gmer</u></a>
FAQ
<a href="http://www.gmer.net/faq.php" target="_blank"><u>FAQ</u></a>

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will try

by ACGPHX In reply to Well

will give those a try tomorrow. Its a holiday here (July 4th) and I'm catching heat from the family. Will post what I found tomrrow..thanks

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Also check this

by Jacky Howe In reply to will try

http://www.fixya.com/support/t299942-d_application_not_run_in_win32_mode

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