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Vista Ultimate - Black Screen

By Snuffy09 ·
Please Help!

I installed Vista Ultimate on my mom?s computer a few weeks ago. It was running fine for days, and then I restarted it after updating AVG 8.0 Pro. I got to the user selection screen fine, and then logged in ok, but vista automatically loaded to the documents window for some reason. I closed the window and there was nothing but a black screen behind it. I was able to launch task manager, I tried to relaunch explorer.exe and nothing happened. I did some searching online others had similar problems but could not boot to the OS at all. Other people had problems with GFX cards but id have a hard time believing that?s what?s going on in my situation. I also tried disabling all non Microsoft services/start up in msconfig.
One more thing, if I need to repair the installation, how do you go about that with vista? I know XP gave you that option when you boot from CD and pick the partition you want to modify or create. It gives you the option to repair by pressing r
I booted vista the same way and from what I can see you can only repair the booting process not the entire installation.
Well that?s my scenario, sorry it is so much
Thanks for any help

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All Answers

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This may explain it for you

by Jacky Howe In reply to Vista Ultimate - Black S ...

How to Repair Vista

http://www.bleepingcomputer.com/tutorials/tutorial148.html

< your video drivers may have been corrupted >

Start the PC in Safe Mode by pressing F8. Navigate to Device Manager and uninstall the Video Driver. You should be able to start normally, if not reboot into Safe Mode and reinstall the drivers.

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The AVG update may just be a coincidence ...

by OldER Mycroft In reply to Vista Ultimate - Black S ...

What software is in operation on this machine?
Also what firewall are you using? Do you have a 3rd party one or are you using the Vista firewall?

I suggest you run an antivirus scan from inside Safe Mode, preferably followed by an antispyware scan also.

I don't want to insist on any particular scanners until I know what you've already got installed.

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black screen

by Snuffy09 In reply to The AVG update may just b ...

I believe the Pc is set up with windows firewall, windows defender, and AVG Pro. I ran antivirus and nothing came up. It doesn't seem like its a serious problem just one of them lil stupid ones like a confused driver or dieing GPU. I'll have to check it again this weekend thanks for the help

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Vista is very memory hungry, so the best bet is to put in more memory.

If possible put in as much memory as you can, when done it should run smoother. Another thing is registry files, missing or corrupted changed in any way, Vista does not like this also, so run Ccleaner:
http://www.ccleaner.com/
This is free to use. Run this and give the computer a good clean out. When done see if your computer will work more stably. Make sure you have the up to date drivers for Vista and the graphic card.
Hope this helps you..

Please post back if you have any more problems or questions.

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